latest posts

Outstanding Operator: Jack in the Box

By Adam Wahlberg | March 24, 2025

Jack in the Box accelerates its growth with a new POS system, enhanced loyalty, and big plans to capture more first-party delivery orders.

Yum Brands Partners with Nvidia, Brings More AI to Restaurants

By Bernadette Heier | March 19, 2025

AI voice order-taking agents and more will roll out to 500 Pizza Hut, Taco Bell, KFC, and Habit Burger & Grill locations.

CC’s Coffee House Finds Success in Drive-Thru With a New Kind of AI Helper

By Adam Wahlberg | March 19, 2025

Not every brand is looking to replace humans with automation. Some are looking to augment.

Outstanding Operator: Chef on Call

By Bernadette Heier | March 19, 2025

By getting ahead of the third-party delivery wave and investing in its own fleet and tech, the brand has built loyal customers.

First-Party Delivery and Kiosks Are Expected To Grow in 2025

By Adam Wahlberg | March 19, 2025

A new survey from Qu shows what QSR and fast-casual operators are pondering.

Outstanding Operator: Bojangles

By Adam Wahlberg | March 18, 2025

Bojangles is deploying new technology to bolster its off-premises business, and has plans for major expansion in 2025.

Wonder Adds a Media Company To Its Portfolio

By Adam Wahlberg | March 13, 2025

With its acquisition of Tastemade, it moves closer to its goal of omniscient meal planning.

Outstanding Operator: Freebirds World Burrito

By Bernadette Heier | March 12, 2025

Amid catering expansion and a commitment to flavor innovation, the Tex-Mex brand continues to see growth.

From Food Trucks to On-Campus Dining, TaKorean Sees Growth

By Alyssa Huglen | March 12, 2025

The American-Korean fusion concept has expanded to brick-and-mortar locations, food halls and stadiums. Now, it’s setting its sights on colleges.

Outstanding Operator: Portillo’s

By Adam Wahlberg | March 12, 2025

Portillo’s charts an aggressive path with new off-premises strategies and a nod to its past.