Regional Champions in Global Food Delivery
Contributing editor, Peter Backman is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. While DoorDash and...
Black Box Intelligence Report Reveals Off-Premises Resiliency
We all know the narrative for the restaurant industry in 2024. Food costs up. Labor costs up. Traffic down. Operator morale challenged. Yet one area has been standing tall during the tumult: off-premises. “It’s been bucking the trend of what’s happening in the rest of...
The Key to Succeeding in Third-Party Apps? Mark Up Prices Less Than Competitors
Third-party delivery apps can be challenging for restaurants, but ‘they are essential today for restaurants to survive,’ said Craveworthy Brands founder and CEO Gregg Majewski. The markups required to cover costs of advertising on apps such as Uber Eats...
TouchBistro Survey Shows FSR Faith In Off-Premise
TouchBistro, the all-in-one restaurant management system, has been publishing its annual State of Restaurants Report for six years now. And in that time, which pre-dates the pandemic, Jackie Prange, vice president of marketing, says that this year’s data, which...
Bojangles Partners With GRUBBRR For Kiosks
Consider Bojangles sold on kiosks. At its recent annual franchisee conference, it announced that it is working with GRUBBRR to place Samsung Kiosks in its stores, following a pilot program in which the adoption of kiosks exceeded more than 50 percent in select...
WaBa Grill Turns To Bikky For Customer Data Analytics
WaBa Grill, a fast-casual chain known for charbroiled protein bowls, plates, and tacos, has announced a partnership with Bikky, a customer data platform (CDP) built for multi-unit restaurants. With Bikky, WaBa Grill says it can analyze the behavior of the 10 million...
API Provider MealMe Validates B2B Play With $8 Million Round
In 2019, Matthew Bouchner and Will Said, two college friends from the Atlanta area, burst through the doors with MealMe, a food-delivery price comparison aggregator. But aggregators quickly became ubiquitous. So MealMe pivoted. More than once. It started by adding a...
Could Voice AI Be Your Most Effective Drive-Thru Cashier?
Andrew Charles, a senior restaurant analyst at TD Cowen, has seen the future of drive-thru. Rather, he’s heard it. “Voice AI is showing a check lift where it is being used today,” he told the audience at the Restaurant Finance & Development Conference. “The reason...
Wonder Acquires Grubhub for $650 Million
Wonder, the food hall and delivery startup founded by Marc Lore acquired Grubhub for $650 million. The deal, expected to close in the first quarter of 2025, includes $500 million in senior notes and $150 million in cash. Wonder also announced an additional $250...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.