Burger King Tests AI Headsets That Measure Worker Friendliness
Burger King is piloting an artificial intelligence assistant called “Patty” that operates through employee headsets, bringing voice AI into daily drive-thru operations. The tool, part of the BK Assistant platform, listens to customer interactions and identifies...
Outstanding Operator: Cheba Hut
Colorado-based Cheba Hut, a cannabis-themed sandwich chain, is on a roll, riding the high of robust growth over the last few years, surpassing 80 shops late last year after sprouting its 50th restaurant in 2022. A 2026 Food On Demand Outstanding Operator, the brand...
NYC Delivers Trash Reform with 3PD
America’s most populous city is turning to third-party delivery platforms — Instacart, DoorDash and Uber Eats — to help deliver a cleaner community. New York City is rolling out new trash bin requirements as part of a years-long initiative to reduce rat sightings,...
Polling Finds Pushback Against State-Imposed Delivery Fees
As several state legislatures weigh whether to implement new delivery-related taxes, recent polling of restaurant and retail industry managers and owners found widespread concern about the potential impact of such fees. Two states, Colorado and Minnesota, previously...
Outstanding Operator: El Torito
El Torito has served bold Mexican flavors since 1954, when founder Larry J. Cano opened the first location in Los Angeles, pioneering sit-down Mexican dining with mainstream appeal. Over the decades, the brand became known for sizzling fajitas, table-side guacamole,...
Olo Debuts its First Consumer Digital Ordering App
Technology platform Olo has unveiled its first consumer-facing digital ordering app as part of the newly introduced Olo Network. The app operates as a “second-party” solution, positioned between third-party delivery marketplaces and traditional first-party restaurant...Cassie Duval, Mo’Bettahs
Director of Catering Mo’ Bettahs Cassie Duval is the Director of Catering at Mo’Bettahs, bringing more than 20 years of experience in the restaurant and hospitality industry. In her role, she is instrumental in driving the continued growth and success of the...Rich Shank, Technomic
Sr. Principal & VP of Innovation Technomic Rich serves as senior principal and vice president of innovation at Technomic, a leading research and advisory firm for the foodservice industry. In this role, he oversees the restaurant advisory and innovation practices,...Emily Williams-Knight, Texas Restaurant Association
President & CEO, Texas Restaurant Association Dr. Emily Williams Knight, Ed.D., assumed the role as president and CEO of the Texas Restaurant Association and the Texas Restaurant Foundation in August of 2019. She is nationally known for her steadfast,...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.