The Many Paths to Successful Virtual Restaurants
Virtual restaurant operation is one of the sexy new things that has restaurants buzzing, but as the virtual restaurant segment grows, there seem to be three dominant paths that take full advantage of the potential for new ways of doing business. Industry leaders...
ChowNow Moves Delivery Customers In-House
The bigger third-party delivery gets, the more incentives restaurants have to move Grubhub, DoorDash or Postmates customers to in-house channels that don’t cost nearly as much. Filling this gap between self delivery and using national delivery brands that charge...
In Letter, Zume CEO Outlines Big Pivot
Last week, the food tech industry and VC world was abuzz with yet another SoftBank investment making drastic changes. For in all the bluster and grand statements about Zume in the media last week, the facts around the company that was part pizza company, part...
Chase Members Getting Free DoorDash Delivery
Consumers with Chase credit cards now have free subscriptions to DoorDash’s DashPass service, which gives members $0 delivery fees and reduced service charges on orders of $12 or more. This partnership is being touted as the first of its kind due to the sheer scale,...
Instacart Rolls out ‘Self Delivery’
Customers “self delivering” their own meals and retail goods—meaning they pick them up instead of having them delivered—has become a hot focal area in the delivery world. The latest company jumping on the bandwagon is Instacart, which just announced a national...
Report: Grubhub Hires Advisor, Considers Sale
Here we go with the first big delivery headline of 2020: The Wall Street Journal reports that Grubhub, the second largest U.S. delivery provider, has hired a financial advisor to explore strategic options, possibly including a sale, as optimism has morphed into...
Waitr’s Latest CEO Out as Outlook Darkens
The pixels were still drying on our Q&A with Waitr’s new CEO Adam Price when news hit that Price resigned from the captain’s chair and board of directors and is being replaced by Carl Grimstad. He’s chief manager of C. Grimstad Associates, a family- office...
DeliverThat Offers Lower-Cost Catering Polish
Catering remains hot as an increasing share of the restaurant business heads out onto the streets. Occupying the middle ground between hungry at-home consumers and mega-catering firms like ezCater that primarily service corporate accounts, Ohio-based DeliverThat is a...
Little Caesars Starts Pizza Delivery Price War
Trade wars are hot topics these days, and the latest to pop up is pitting Little Caesars against its much larger national pizza competitors. Once a delivery skeptic, Little Caesars is getting into direct-to-consumer delivery through an exclusive partnership with...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.