Study Shows Customer Preference for Direct Delivery from Restaurants
Consumer behavior is always evolving and the shifts are particularly impactful for those in the restaurant delivery world, where that behavior is so closely tied to technology and convenience. As food delivery proliferates, people’s preferences are changing, perhaps...California Supreme Court Shakes Up Delivery Driver Status
In its recent ruling, the California Supreme Court essentially flipped on its head the test for determining independent contractor status by presuming everyone is an employee unless the hiring entity can prove otherwise. The ruling, issued April 30, makes it more...Grubhub Reports Record Results
Rocket-fueled growth in third-party delivery got another positive data point this week, with Grubhub reporting record first quarter results that included 49% revenue growth during the first quarter of 2018. For the first quarter, Grubhub posted revenue of $232.6...Papa John’s Testing Beer Delivery
Joining Pizza Hut, which started delivering beer in December, Papa John’s launched a limited test of beer delivery in April. The Louisville, Kentucky-based pizza chain, the third-largest in the country, is first trying out beer delivery in Jeffersonville, Indiana, a...Updates on Third-Party Delivery
Two third-party delivery services have launched a partnership with major brands. DoorDash is moving further into grocery delivery with a new partnership with Walmart in the Atlanta market. “You can use the term ‘white label,’ but our drivers still will often wear the...
Driverless Delivery Shows Promise and Sometimes Peril
A sad headline flashed across the phone right before a luncheon talk called The Autonomous Solution—a pedestrian was killed in Tucson, Arizona, by an autonomous vehicle, in what appears to be the first such death involving a driverless car. For the Postmates executive...
Onus is On Operator, Not Third Party, to Make Delivery Work
For all the restaurant operators grappling with how they can expand mobile delivery without losing their shirt—in other words, all of them—Laura Rea Dickey says one statistic may convince them that jumping on the wave is not optional. “What we have found is for us,...
Are Delivery Services Killing or Saving the Restaurant Biz?
Pictured above CEO of Kitchen United Jim Collins, left, and Fred LeFranc, CEO of Results Thru Strategy An operator rose from the audience at the FOD Conference to expose a major bone of contention between restaurateurs and third-party delivery systems. “We are...
When It’s Legal, It All Circles Back to the Contract
Pictured above – Gray Plant Mooty attorney Ryan Palmer Establishing a solid chain of control for your departing meals is even more important when a restaurant is using third-party delivery services, according to a panel at the FOD Conference. “If I do grocery...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.