Amazon’s message was all about the customer
Amazon’s Russell Baker gave conference attendees advice on how to be customer obsessed like the large, but nimble, company he works for as general manager of Amazon restaurants. “Obsession is all in, it preoccupies or intrudes on your mind,” he said. “Customers always...
It all comes down to packaging when you want food delivered pretty
(Pictured above – Lynn Dyer, president, Foodservice Packaging Institute) When Denny’s management decided to “age-down the brand,” off-premise dining was one avenue, however, “we knew we had a challenge with packaging,” Dave Coltrin, VP Guest Experience &...
Beware the ‘Tyranny of Legacy,’ Olo’s Founder Tells Restaurateurs
Food delivery is “not some cute fad” as some restaurant CEOs would suggest. “This is a fundamental shift,” declared Noah Glass, founder and CEO of Olo, speaking at the first Food On Demand Conference in Dallas today. Olo, as many of its 95 million users know, provides...
Food on Demand Just Getting Started, DoorDash COO Says
“It’s the very earliest innings of on-demand food delivery,” says Christopher Payne, COO of DoorDash, the third-party restaurant delivery service that is now in 60 markets and 600 cities and is about to blow up to three times that, he said during an on-stage interview...
How Delivery Will Change Cities
I love cities, but have concerns about how the latest crop of high-tech upgrades will impact city life at the street and sidewalk level. Thanks to advancements like delivery robots, autonomous taxis and drones, which will eventually hit the urban scene in a big way,...
Bite Squad Plans Test of Tesla Model 3s for Delivery Fleet
In its first step to transitioning the company’s existing hybrid-electric fleet to fully electric vehicles in the coming years, Bite Squad will test the Tesla Model 3 as part of its food delivery vehicle fleet. The initial test will be in Bite Squad’s home market of...
The Logic Behind Snap Kitchen’s Pivot
Meal kits is a tough business, just look at the recent news around Blue Apron, the stock is tanking and one stock watcher says there’s “no surviving” the crowded market which now counts Walmart and Weight Watchers as new entrants. That may be overblown, especially in...Food On Demand – News Briefs – March 2018
Bulkbox Aims for Affordable Bulk Food Delivery Seeking to make organic, healthy foods accessible and affordable to more households, Bulkbox Foods launched this month, working directly with farmers to provide organic produce and grass-fed meats straight to the...
Amazon delivers a treasure trove in a Treasure Truck
Amazon is going low-tech and a bit retro with its Treasure Truck, the online retailers’ version of deals on wheels, that is now coming to a Whole Foods parking lot near you. The first Treasure Truck deal was the hot-selling Instant Pot, according to the Tech Crunch...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.