Even In Its 106th Year, NRA Still Has The Ability To Surprise
When the first National Restaurant Association Show took place in 1919 in Kansas City, attendees didn’t much discuss technology. It was more food rationing and Prohibition. But this year in Chicago, tech was all the talk. Richtech Robotics had a hit on its hands with...
Digital Customer Engagement is Critical to Modern Reputation Management
When it comes to how customers perceive restaurants, reputation starts with expectation. That’s the lesson learned by Avi Goren, who co-founded the digital hospitality software provider Marqii, which he is also CEO of. During a panel at the 2025 Food on Demand...
With Social Media Key to Discovery, Marqii Rolls Out Social Management Tool
Social media has become a key driver of restaurant discovery and guest engagement. According to a study by MGH, 45 percent of U.S. diners have tried a restaurant for the first time because of a social media post from the business. Among those, 74 percent say...
Operators Aim for Integration and Less Friction With New Loyalty Programs
Of the customers who visit Blaze Pizza’s 300 locations, just 15 percent use the brand’s loyalty program. Casey Terrell, Blaze Pizza vice president of marketing, admits it’s not the end-all, be-all answer. However, it is still an important and useful tool in driving...
Increasing Price is Essential, But How Much Are Consumers Willing to Pay?
Restaurant operators can be scared to raise prices. Sure, it can make up for labor costs and inflation, but how will it impact consumer trends in the long term? To keep customers loyal to a brand, operators might go longer than they should without increasing menu...
Uber Connects Dine-In Reservations with Ride Scheduling
Uber is rolling out some updates for its Rides and Eats users. The new “Dine Out” section in the Uber Eats app is designed for people heading to restaurants instead of ordering in. It’ll let users find deals, make reservations at nearby spots, and schedule a...
New Grubhub Owner Wonder Raises Another $600 Million
Wonder doesn’t look like it’s slowing down anytime soon. The food hall startup just raised another $600 million, according to a LinkedIn post from CEO Marc Lore. The latest funding boosts Wonder’s valuation to over $7 billion. It follows a $700 million equity...
Autolane Launches Curbside Operating System for Autonomous Food Delivery
If the future of QSR-food delivery is parking lots designed for the movement of autonomous vehicles, operators are going to need a tech provider to orchestrate things. Autolane is carving out this space with the launch of OpenCurb OS, a curbwide operating system that...
Operators Who Want Young Consumers Need To Market Appropriately
Let’s just state the obvious. If you want to capture the interest of Gen Z, an ad on a local TV channel or a neighborhood billboard won’t cut it. “You can’t market to everyone at the same time,” said Geoff Alexander, president and CEO of Wow Bao, during a panel...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.