Outstanding Operator: Buona
At Buona, off-prem dining isn’t just a side channel. In its 40th year, the Chicago-based Italian beef brand, a 2026 Food On Demand Outstanding Operator, sees about 78 percent of orders coming from beyond its restaurants walls. “We’re not trying to solve off-premise,...
Grubhub CEO Reveals Strategy Behind Cutting Large Order Fees
Grubhub’s first-ever national Super Bowl commercial last Sunday showcased the food-delivery platform’s bold new approach to capturing market share: eliminating delivery and service fees on orders over $50. Roughly half of Grubhub customers across the U.S. place...
The Pure-Play Playbook: What DoorDash’s Deliveroo Acquisition Will Likely Reveal About a Maturing Model
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. Restaurant delivery...
Outstanding Operator: FUSIAN
Now in its 16th year of business, Ohio-based sushi concept FUSIAN is on a roll. A 2026 Food On Demand Outstanding Operator, the brand balances an eager embrace of technology to serve its growing off-premises customer base better while preserving the cozy in-house...
Toast Unites Forces with Instacart through Strategic Partnership
Toast and Instacart announced a partnership Feb. 10, uniting the restaurant management software company with the grocery delivery leader to streamline operations for businesses throughout the U.S. The collaboration allows retailers to conveniently onboard and sync...
Just Salad Breaks from Norm with Gamified New Loyalty Program
Following a stretch of about two years with effectively no loyalty program, New York City-based fast-casual chain Just Salad launched a new rewards system in early February, one specifically designed to break from the norm and focus on instant gratification. Just...Suzie Tsai, Bonchon Korean Fried Chicken
CEO, Bonchon Korean Fried Chicken Suzie is CEO of Bonchon, a global leader in Korean fried chicken with more than 150 restaurants in the U.S. and 450 worldwide. Under Suzie’s leadership, Bonchon has redefined its menu with bold innovations, introduced new technology...Devon Roscoe, Olo
Director of Marketing Professional Services, Olo After 10 years leading performance marketing at high-growth startups, Devon experienced firsthand how painful it was to drive business results when customer data felt impossible to access. That sparked her desire to...Nicolas Wilson, Monkey Media Software
Chief Growth Officer, MONKEY Nicolas Wilson is Chief Growth Officer at MONKEY, where he leads the company’s efforts to expand its reach and deepen partnerships with restaurants. His role spans marketing, sales, product strategy, and customer success with a focus on...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.