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AI Is Not Just For Drive-Thru. It Can Also Help With Front-of-House.

AI Is Not Just For Drive-Thru. It Can Also Help With Front-of-House.

by Adam Wahlberg | Jul 8, 2025 | Automation, News

It’s really not a big deal anymore to putter through a drive-thru and communicate with a human-sounding AI voice. It’s becoming normal. Also becoming normalized are that many operators are finding AI valuable in providing accuracy in order-taking. But what’s...
Yum Brands Bets Big on Tech: Digital Sales Up and Voice AI Expansion Ahead

Yum Brands Bets Big on Tech: Digital Sales Up and Voice AI Expansion Ahead

by Bernadette Heier | Aug 14, 2024 | News

Yum Brands remains bullish on technology as a key driver of growth and operational efficiency. In its latest earnings call, the company, home to brands such as Taco Bell, KFC, and Pizza Hut, shared its ambition to become “a leading digital restaurant company”...
Captain AI Secures $2.1 Million Seed Round, Amid Accelerated Growth in North America

Captain AI Secures $2.1 Million Seed Round, Amid Accelerated Growth in North America

by Bernadette Heier | Oct 31, 2023 | Briefs, News

Captain AI, a delivery logistics startup, has secured $2.1 million in seed funding, to further streamline in-house delivery operations for restaurants through AI-driven software solutions. The funding, led by firm GreenSky Ventures, will advance the company’s product...
Fazoli’s Tests AI to Streamline Drive-Thru Services

Fazoli’s Tests AI to Streamline Drive-Thru Services

by Bernadette Heier | Aug 7, 2023 | Automation, News

For Fazoli’s, investing in off-premises services began in 1998 when the Kentucky-based chain became one of the first to offer customers quick-service Italian from the comfort of their own cars. “Drive-thru has been a key part of our DNA dating back to our inception 35...
Presto, ChatGPT Collab to Make AI Drive-Thru Ordering More Human-Like

Presto, ChatGPT Collab to Make AI Drive-Thru Ordering More Human-Like

by Bernadette Heier | Mar 16, 2023 | Automation, News

Presto Automation, a leading developer of restaurant voice AI, has collaborated with OpenAI to incorporate generative AI chatbot ChatGPT into Presto Voice, its drive-thru voice assistant.  Presto Voice is deployed in chains throughout the U.S. including in over 600...

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