Chick-fil-A Takes Drive-Thru to New Heights, Literally
Chick-fil-A is the latest to join the “rethinking restaurants” trend among fast food hubs. The chain opened its first drive-thru-only restaurant packed with gadgets and gizmos. The new design mirrors Taco Bell’s test concept, Taco Bell Defy, which debuted in Brooklyn...
Outstanding Operator: Chick-fil-A
Chick-fil-A is Food On Demand’s next Outstanding Operator. The chain is being recognized for innovating its off-premises side of the business, from building digital-friendly prototypes, order-ahead mobile lanes to testing new concepts to streamline delivery. The...
Chick-fil-A Settles $4.4M Lawsuit as Customers Demand Delivery Price Transparency
Chick-fil-A recently settled a $4.4 million class action lawsuit alleging the company advertised low-cost delivery of its food but “secretly” upped prices for delivery orders. The suit, filed by customers in a Georgia federal court, claimed the chicken chain promoted...
Full-Service Dining Satisfaction Back to Pre-Pandemic Levels
According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.