Full-Service Dining Satisfaction Back to Pre-Pandemic Levels
According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
How Restaurant Real Estate Is Evolving in a Digital World
The restaurant industry is dealing with tens of thousands of locations that were built before “consumers were changing their minds” and expecting to order from restaurants whenever, wherever and however they want. “They weren’t built to suit evolving needs,” continued...
Study Shows Rising Delivery Price Premiums
Gordon Haskett Research Advisors studied average menu pricing premiums for 25 popular restaurant brands, which showed the average premium across the sector has increased to approximately 20 percent over the cost of dine-in. In its “Third-Party Delivery Menu Pricing...
Chick-fil-A Opening Second Ghost Kitchen Facility
After launching its Little Blue Menu virtual restaurant brand in 2021, Chick-fil-A is poised to open a ghost kitchen facility in College Park, Maryland—the fast-casual giant’s second multi-tenant facility after its first in Nashville. First reported by the Hyattsville...
Food On Demand Conference
Join us for three days of networking and thought leadership, including strategies for increasing off-premises efficiency and adding incremental sales.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.