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Beyond Reservations, Wisely Focuses on Lifetime Loyalty

Beyond Reservations, Wisely Focuses on Lifetime Loyalty

by Tom Kaiser | Jun 10, 2021 | Finance, News, Top Stories

Check sizes and traffic counts used to be the metrics du jour, but restaurants are shifting their attention to customer lifetime value that is unlocked by collecting and utilizing customer data that can guide everything from future menu decisions to where a brand...
Starbucks Closing 400 Stores, Going All In on Off-Premises

Starbucks Closing 400 Stores, Going All In on Off-Premises

by Tom Kaiser | Jun 18, 2020 | News

Coffee juggernaut Starbucks is closing up to 400 of its North American stores over the next 18 months, while simultaneously accelerating plans to open around 300 new locations focused on carryout and pickup. Embedded within its latest 8-K filing with the Securities...
Uber Eats Expands Starbucks Delivery to 49 Cities

Uber Eats Expands Starbucks Delivery to 49 Cities

by Tom Kaiser | Jan 30, 2020 | News, Third-Party Delivery

Starbucks has upsized its delivery program with Uber Eats, rolling out the service to 33 additional U.S. cities for a grand total of 49 within 33 states. The partnership first began in 2018 with an initial debut in Miami, then an expansion to a total of 16 metro areas...
Starbucks Preps 2020 Delivery Rollout

Starbucks Preps 2020 Delivery Rollout

by Tom Kaiser | Jul 25, 2019 | Briefs, News, Third-Party Delivery

Starbucks announced plans to deliver directly to consumers all across the U.S. through a new partnership with Uber Eats. Starting in early 2020, the Seattle-based coffee purveyor aims to expand beyond an initial 11-city rollout that demonstrated successful “operation...
Starbucks Dives Deep With UberEats Delivery Deal

Starbucks Dives Deep With UberEats Delivery Deal

by Tom Kaiser | Jan 9, 2019 | News, Research, Third-Party Delivery, Top Stories

With mall and hotel kiosks, packaged goods on store shelves and drive-thrus all over, you might feel like Starbucks is everywhere, but a new delivery partnership with Uber Eats means that coffee call may soon be coming from inside your house. During its 2018 Investor...
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