Outstanding Operator: Viva Chicken
Viva Chicken is a Food On Demand Outstanding Operator. Viva Chicken, the fast-casual Peruvian rotisserie chain with 15 locations in North Carolina, South Carolina, and Utah, is not shy about its devotion to poultry. After all, its name literally means “long live...
Uber and OpenTable Help Diners Book Tables and Travel to Restaurants
It’s such a natural collaboration that it’s surprising it hasn’t happened sooner. Uber and Open Table have formed a partnership to combine Uber’s ride-hailing and delivery services with OpenTable’s restaurant network. The companies plan to develop integrations of the...
Incept AI Has a Drive-Thru Order-Taking Solution That Minimizes Secondary Noises
There’s a poorly kept secret about the effectiveness of voice AI systems in the drive-thru. Secondary noises coming from the car are a real pain. “In previous versions of the technology, the AI agent would get confused by interfering speech,” said Umut Isik, CEO of...
A TouchBistro Survey Underlines the Strength of Takeout and Delivery
Headlines about the restaurant industry last year were filled with gloom. Stories about inflation, wage pressures, consumer dissatisfaction. Things seemed bleak. But a new survey from TouchBistro shows consumers in 2025 are feeling better about restaurants, especially...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.