by Bernadette Heier | Feb 8, 2023 | Automation, News
Yet another fast-casual chain turns to artificial intelligence (AI) for ordering solutions. Newk’s Eatery has partnered with San Francisco-based technology firm Kea to implement voice AI in its phone channels for to-go orders. With natural language processing, Kea...
by Bernadette Heier | Feb 7, 2023 | News Briefs
Flybuy, a location technology company, has added a new feature to its pickup platform: wrong-site detection. This patent-pending, proprietary technology enables restaurants to detect when a customer has headed to the wrong pickup location for their order and sends a...
by Bernadette Heier | Feb 2, 2023 | Briefs, News, Research
As restaurateurs around the world are grappling with high inflation rates, labor shortages, and economic uncertainty, technology seems to be key in addressing macroeconomic conditions, according to the 2022 Global State of the Hospitality Industry survey by...
by Bernadette Heier | Feb 1, 2023 | Automation, News
Quick-service restaurants have been piloting different combinations of technology to bring convenience to on-the-go consumers for years. Now, a new platform could make ordering food as simple as telling your car you’re hungry. BurgerFi is launching in-car ordering...
by Bernadette Heier | Jan 31, 2023 | Automation, News Briefs
George Mason University, the first U.S. college campus to offer autonomous food delivery, and Starship Technologies are celebrating four years of service and over 330,000 orders placed. The company launched the service in 2019 with a fleet of 25 robots, which has...