According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
Researchers at Sense360 by Medallia dove into the latest food and beverage sales data to examine what COVID trends are no longer relevant in the context of a very different operating environment than two years ago. Amid ongoing instability from inflation and supply...
Using anonymized data provided by DoorDash, Instacart and Uber Eats, a new study by UC Riverside found app-based delivery services provided a $19 billion economic lifeline for California restaurants, grocers and other merchants during the height of the pandemic. While...
BentoBox has released its 2021 Restaurant Trend Report showing how the restaurant delivery industry has evolved over the last year through the lens of its 7,500 restaurant partners. The findings point to rising operating and real estate costs, rapid ghost kitchen...
Grubhub and The Greg Hill Foundation’s Restaurant Strong Fund will be giving $4 million in grants to support restaurants across the country that have been working hard to survive the pandemic. Aimed at independent restaurants in seven cities, the grants will range...
New York City’s decision to make permanent a 20-percent fee cap on meal delivery is “nothing more than unconstitutional, harmful, and unnecessary government overreach,” says a complaint filed jointly in federal court by DoorDash, UberEats and Grubhub. The complaint...
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.