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Full-Service Dining Satisfaction Back to Pre-Pandemic Levels

Full-Service Dining Satisfaction Back to Pre-Pandemic Levels

by Tom Kaiser | Jun 28, 2023 | COVID-19, News

According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
Sense360 Reveals Post-Covid Restaurant Trends, Spending Data

Sense360 Reveals Post-Covid Restaurant Trends, Spending Data

by Tom Kaiser | Sep 8, 2022 | Briefs, COVID-19, News

Researchers at Sense360 by Medallia dove into the latest food and beverage sales data to examine what COVID trends are no longer relevant in the context of a very different operating environment than two years ago. Amid ongoing instability from inflation and supply...
CA Study Shows Delivery Apps Provided Billions in Pandemic Revenue

CA Study Shows Delivery Apps Provided Billions in Pandemic Revenue

by Tom Kaiser | Apr 21, 2022 | COVID-19, News, Research, Third-Party Delivery

Using anonymized data provided by DoorDash, Instacart and Uber Eats, a new study by UC Riverside found app-based delivery services provided a $19 billion economic lifeline for California restaurants, grocers and other merchants during the height of the pandemic. While...
BentoBox Restaurant Study Points to Latest “New Normal”

BentoBox Restaurant Study Points to Latest “New Normal”

by Tom Kaiser | Dec 2, 2021 | COVID-19, News, Research, Third-Party Delivery

BentoBox has released its 2021 Restaurant Trend Report showing how the restaurant delivery industry has evolved over the last year through the lens of its 7,500 restaurant partners. The findings point to rising operating and real estate costs, rapid ghost kitchen...
Grubhub, Restaurant Strong to Give $4 Million to Independents

Grubhub, Restaurant Strong to Give $4 Million to Independents

by Tom Kaiser | Oct 14, 2021 | Briefs, COVID-19, News, Third-Party Delivery

Grubhub and The Greg Hill Foundation’s Restaurant Strong Fund will be giving $4 million in grants to support restaurants across the country that have been working hard to survive the pandemic. Aimed at independent restaurants in seven cities, the grants will range...
DoorDash, Grubhub and UberEats Challenge NYC Over Delivery Fee Caps

DoorDash, Grubhub and UberEats Challenge NYC Over Delivery Fee Caps

by Arthur Robert | Sep 16, 2021 | COVID-19, News, Third-Party Delivery, Top Stories

New York City’s decision to make permanent a 20-percent fee cap on meal delivery is “nothing more than unconstitutional, harmful, and unnecessary government overreach,” says a complaint filed jointly in federal court by DoorDash, UberEats and Grubhub. The complaint...
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