Subway Leaning Harder on Third-Party Delivery, Discounted Promotions
With fewer drive-thrus than some of its prime competitors, Subway has leaned hard on a third-party delivery strategy that is helping the mega-brand—with $16.2 billion in annual systemwide sales—post weekly sales gains after a year’s worth of work to roll out and...
Carryout Rewards Incentivizes Diners to Native Carryout, Delivery Channels
The humble QR code is getting a second act in this newly touchless world, as many tech providers and restaurant brands are using the blocky square codes to send menus or discount codes right to customers’ phones without any employee contact required. One such...
Uber Moves Deeper into Catering with ‘Eats Vouchers
Uber Eats is making moves to capture a greater portion of the catering market with a new Vouchers for Uber Eats program that gives businesses and salespeople a way to provide free or discounted meals to employees or customers, whether they’re back in the office, on...
Mercato Packs Up Ecommerce for Independent Grocery Stores
Huge grocers like Kroger, Albertsons, Publix and Whole Foods have similarly massive advantages over small, independent grocery stores that don’t have teams of software engineers to build and manage channels for customers looking to buy groceries online for pickup or...
Automated Texting Turns Missed Calls into Happy Customers
Have you ever wondered why more businesses can’t respond to customers with text messages, rather than playing the game of getting stuck on hold or being dumped into an overloaded voicemail box? A company called Numa has rolled out a system that lets retailers and...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.