Uber Launches New Features Including Priority Delivery
Uber unveiled a handful of new features in June designed to make the ordering experience better for consumers. The new features include restaurant rewards, an enhanced pick-up experience through the app and priority delivery. Priority delivery, no doubt, is the...
Light Shines on ‘Partnership’ in Yum Brands-Grubhub Lawsuit
A lawsuit between Yum Brands and Grubhub shows that delivery partnerships based on big enterprise contracts can be as contentious as those at an independent single unit. In short, Yum sued Grubhub after the delivery platform raised fees and pulled out of a contract...
Dark Grocery Expands, May Stick After COVID
Dark kitchens and virtual restaurants continue to expand across the country, but as the pendulum of food spending swings back toward grocery, a similar model is expanding rapidly there as well. While a dark grocery store sounds like nightmare fuel out of a zombie...
Starbucks Closing 400 Stores, Going All In on Off-Premises
Coffee juggernaut Starbucks is closing up to 400 of its North American stores over the next 18 months, while simultaneously accelerating plans to open around 300 new locations focused on carryout and pickup. Embedded within its latest 8-K filing with the Securities...
Swipeby Positions Automated Curbside Pickup as Virtual Drive-Thru
Curbside pickup can resemble a modern game of telephone or a cell phone commercial with both parties essentially saying, “I’m here, can you see me?” Like many brands springing up to assist restaurants with this now-crucial ordering channel, Swipeby is looking to take...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.