Amazon’s message was all about the customer
Amazon’s Russell Baker gave conference attendees advice on how to be customer obsessed like the large, but nimble, company he works for as general manager of Amazon restaurants. “Obsession is all in, it preoccupies or intrudes on your mind,” he said. “Customers always...
It all comes down to packaging when you want food delivered pretty
(Pictured above – Lynn Dyer, president, Foodservice Packaging Institute) When Denny’s management decided to “age-down the brand,” off-premise dining was one avenue, however, “we knew we had a challenge with packaging,” Dave Coltrin, VP Guest Experience &...
Food on Demand Just Getting Started, DoorDash COO Says
“It’s the very earliest innings of on-demand food delivery,” says Christopher Payne, COO of DoorDash, the third-party restaurant delivery service that is now in 60 markets and 600 cities and is about to blow up to three times that, he said during an on-stage interview...
How Delivery Will Change Cities
I love cities, but have concerns about how the latest crop of high-tech upgrades will impact city life at the street and sidewalk level. Thanks to advancements like delivery robots, autonomous taxis and drones, which will eventually hit the urban scene in a big way,...
Bite Squad Plans Test of Tesla Model 3s for Delivery Fleet
In its first step to transitioning the company’s existing hybrid-electric fleet to fully electric vehicles in the coming years, Bite Squad will test the Tesla Model 3 as part of its food delivery vehicle fleet. The initial test will be in Bite Squad’s home market of...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.