Grocery Delivery Is On the Ascendance. Some Grocers Are Worried.
Spare a thought for the grocery executive. Not only do they have competition from other brands, now they have QSRs and third-party delivery providers seducing customers. This isn’t the 1950s. Politely carrying bags to a car isn’t enough to lock in loyalty anymore. It...
UrbanPiper Completes Ordermark Integration and Aims for U.S. Growth
After India-based restaurant technology firm UrbanPiper acquired similar American company Ordermark in June 2023, it had its first foothold into the U.S. market. This was big. But the company knew not to rush things. Before it did anything else, it went on a listening...
CFOs Marvel at Strength of Third-Party Delivery
When Robert Linder, CFO of Lazy Dog Restaurant & Bar, a casual-dining chain that operates 52 restaurants in eight states, was asked about his brand’s off-premises performance for 2024 at the recent Restaurant Finance & Development Conference, he expressed...
KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z
KFC has debuted its first-ever spin-off concept, dubbed “Saucy.” A modern shift from traditional KFC hubs, the concept aims to attract a younger consumer base. It debuted just before the holidays, in Orlando, Florida, on Dec. 23. The core concept centers around...
Super-apps vs. Pure Players: The Strategic Evolution of Global Delivery Platforms
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. The global delivery...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.