The Latest News
Gopuff Reportedly Delays IPO After More Layoffs
Reports that Gopuff delayed its IPO and laid off more employees are the latest mile markers as the instant delivery category experiences significant challenges over the last year.
Thanx Calls Loyalty 3.0 Update a Major Milestone
Thanx, a restaurant loyalty and guest engagement platform, has released a new platform that it claims is a “major technical milestone.”
Starship, Grubhub Bringing More Robotic Deliveries to Colleges
Grubhub and Starship are bringing delivery robots to five additional U.S. college campuses by the end of the year.
DoorDash, Walgreens Partner on COVID Treatments for Vulnerable Communities
Framing the agreement as “stepping up to answer the President’s call to action,” DoorDash has partnered with Walgreens to provide COVID-19 treatments.
Uber IPO Offers Delivery Insights amid Massive Bet on the Platform Economy
The Uber IPO documents are finally here, and the much anticipated tech giant’s emergence into the public sphere shows just how competitive the delivery industry is for the third-party delivery firms —and for restaurants and retailers. Ahead of the ride-sharing and...
In a Convenience Economy, Restaurants Have the Power
Much is made of the perceived leverage third-party services have over the restaurants whose food they deliver, but in reality, “Operators have the real leverage because the third-party apps need you as much as you need them.” That was the conclusion from Eli Portnoy,...
Not All Delivery Tales are Rosy, But Instructive Nonetheless
For anyone tired of success stories and positivity comes the other shoe dropping—the troublesome experience in delivery by Gino’s East Pizza of Chicago and Hell’s Kitchen in Minneapolis, both iconic restaurants in their respective cities. Cynthia Gerdes is CEO of...
Is Third-Party the Better Way to Deliver Pizza?
There are two things restaurant operators want to know when it comes to delivery: Can I make any money at this and what are the real costs? The first question is still under discussion, but Spencer Manke, CFO of the ADF Restaurant Group, a franchisee of Pizza Hut, did...
Just Do It, Young Operators Insist on Best Practices Panel
Only 15 to 18 percent of restaurants today offer delivery, declared Alex Canter at the Food On Demand Conference, “which is a huge mismatch compared to 80 percent who are getting delivery. So if you’re not listed on any one of these platforms you don’t exist.” Canter,...
Discipline Is Benefit for Publicly Held Grubhub
Adam DeWitt, Grubhub’s president and chief financial officer, was recruited to the Chicago-based delivery player in part because he previously was CFO of a publicly held firm so knew the drill. In 2011 Grubhub had $20 million in revenue and in 2018 topped a...
‘Bring That Warmth’ Chef Orkin Urges at FODC
Chef Ivan Orkin, known as Ivan Ramen and the keynote speaker at the Food On Demand Conference April 1-2, recalls many times and people that fed his “obsession with hospitality.” Chief among them was one of his first jobs at a very famous restaurant, a four-star New...
“Let it Stew for a Bit’ Recommends Naf Naf Grill CEO
Paul Damico joined Naf Naf Grill as CEO in 2017, only to find the Middle Eastern cuisine brand owned by Roark Capital wasn’t on the online map. “It was like the 1990s. We didn’t have a delivery platform, we didn’t have an app,” he told the audience at the Food On...
Outstanding Operators
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The Deliverers
U.S. Online Grocery Sales Tick Up to $7.1 Billion
U.S. online grocery sales hit a new high this May, topping out at $7.1 billion, 1.7 percent higher than a year ago.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
For Halal Guys Operator, Customer Engagement is Social First
Customer engagement doesn’t always require a suite of smart software, even when most of a restaurant's business is digital. For Halal Guys franchisee and restaurant consultant, Paul Tran, it's all about personal touches. As we covered recently, there are a ton of...