The Latest News
DoorDash CEO Tony Xu Unveils Delivery Robot and SmartScale
DoorDash unveiled DOT, a new delivery robot, alongside AI-powered tools like SmartScale to prevent missing items and a redesigned app aimed at making delivery smarter and more personalized.
Chick-fil-A To Open New Beverage Hub
Chick-fil-A is branching out from its chicken sandwiches and waffle fries with plans to debut “Daybright” a beverage-focused concept.
Red Lobster Rolls Out AI-Powered Phone Ordering
Leveraging SoundHound, the seafood chain can now ensure that every phone call across locations is answered.
Chick-fil-A Opens Within Boston CloudKitchen to Support Delivery Orders
The space will have no dining room or drive-thru, just a spot dedicated to fulfilling delivery orders through apps like DoorDash and Uber Eats.
Serve Robotics Brings Its Delivery Game to Miami
The company has accelerated its pursuit of 2,000 robots on U.S. sidewalks by the end of the year.
Outstanding Operator: The Grill at OnCue
The family-owned C-store chain based in Oklahoma City is making big strides in made-to-order menu offerings.
The Catering Journey Part 3: Building Capabilities—Human, Physical Plant, Technological
In part three of the series, Jim Rand explores key components of a successful catering program, from leadership and sales to menu design, operations, and tech tools for growth.
The Gridwise Gig Mobility Report Reveals Delivery’s Strength
There seems to be no ceiling for the revenues of third-party delivery providers.
Outstanding Operator: gtk
From a visionary concept inspired by food trucks to a thriving delivery and takeout-focused model, gtk is making local waves with innovative menus, smart tech, and community focus.
Richtech Robotics Opens a Café With a Talking Humanoid Barista
In Las Vegas you can go to a coffee shop and a robot will greet you and make your drink. The future is here.
Outstanding Operator: Freddy’s Frozen Custard & Steakburgers
The brand’s blend of new-tech innovations and old-school customer service is paying off with rapid growth and close to a billion dollars in annual systemwide sales.
Outstanding Operator: Big Chicken
Big Chicken’s operational strategies, from menu tweaks to tech partnerships, fuel its rapid growth and adaptability in a shifting market.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Restaurant Tech Investors Open Their Playbooks at FODC
For the first time, this year’s Food On Demand Conference included a panel of high-profile restaurant tech investors who opened their playbooks.
Research
Brick Meets Click: Online Grocery Sales Dip 14 Percent
The ongoing growth streak in online grocery orders hit a bump in the aisle during February with sales dropping 14 percent compared to the previous month according to a joint consumer survey by Brick Meets Click and Mercatus.
The Deliverers
The On Demand Company Believes in a Hyper-Local Marketplace Approach
The company works to enhance visibility and customer engagement on DoorDash, Uber Eats, and Grubhub, in turn boosting orders.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Happy Cashier Survives an Internet Backlash. Can It Survive Kiosks?
Happy Cashier offers a way for operators to significantly reduce labor costs. But it requires outsourcing jobs overseas.