The Latest News
Applebee’s Teams With Wyndham Hotels On Rewards
It has never been easier to order Triple Chocolate Meltdown cake to your hotel room.
What’s Next for DoorDash After Acquiring SevenRooms?
DoorDash’s $1.2 billion acquisition of SevenRooms aims to help restaurants grow in-store along with delivery.
Even In Its 106th Year, NRA Still Has The Ability To Surprise
The National Restaurant Association Show in Chicago spotlighted cutting-edge technology—from robot bartenders to AI-powered kitchen tools.
Digital Customer Engagement is Critical to Modern Reputation Management
Reputation starts before the first order—with the expectations you set online. Panelists share how tech, feedback, and a human touch shape the guest experience.
California’s $20 Minimum Wage Spurs Kiosk Demand at Fast Food Restaurants
Quick-service chains in California are turning to automation tools to boost revenue and cut labor costs in response to the new wage increase.
Grubhub To Provide Delivery for Starbucks
Grubhub follows its Amazon announcement with another blockbuster.
If You are Seeing a Lot of Tech in Restaurants Now, Just Wait
Restaurants are about to get even more gadgety.
Speedy Eats Has an Unmanned Drive-Thru You Gotta See To Believe
Speedy Eats takes human beings right out of the equation. Now to see if it will work.
Taco John’s Launches Voice AI Ordering with Presto
Taco John’s plans to incorporate voice AI in its franchised locations in 2024, following the completion of the pilot phase.
Build or Buy? Steering Through Maze of Custom Vs. Commercial Tech
With a surge in available tech solutions to manage a restaurant’s omnichannel presence, operators face a growing web of subscriptions, dashboards and partnerships with top-tier providers.
Restaurants Arrive at an Inflection Point With Packaging
Waste from single-use plastics exploded during the pandemic, when delivered food was the only game in town. Is the industry now open to new choices?
Amazon Embeds Grubhub Food Delivery into its App
Amazon customers in the U.S. can now order food from nearby restaurants through Grubhub—directly on the e-commerce giant’s website and app.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Flipdish Nabs $100M in Funding
Flipdish received a $100 million investment led by Tencent raising its valuation to more than $1.25 billion.
Research
Market Share Data Gives COVID-Era Look at Third-Party Delivery
New market share data gives a little insight into who’s winning during the global COVID-19 pandemic. It may come as no surprise that U.S. delivery leader DoorDash is, so far, coming out on top. In a new look at more than 190,000 transactions through April, Edison...
The Deliverers
Uber Expands Offerings to Help Fight Food Insecurity
Uber Eats consumers can utilize SNAP/EBT to order fresh groceries directly through the delivery giant’s app.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
CAVA Plans to Launch New Loyalty Program, Delve Further into Automation this Year
The fast-casual chain is looking at AI to streamline kitchen operations as digital orders account for 36 percent of total revenue.