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Four Big Datapoints from YipitData and Sense360

By Nicholas Upton | May 5, 2022

During day one of the 2022 Food On Demand Conference, YipitData and Sense360 went deep—very deep—on industry data. Four big numbers emerged as an interesting snapshot of where the off-premises world stands today. Moderated by Carl Orsbourn, co-author of “Delivering the Digital Restaurant,” it was a sprawling look at massive datasets. Below are four big numbers from the voluminous data presentation from the two data presenters. 73% That’s the DoorDash market share of third-party delivery sales in smaller markets. YipitData Senior Data Analyst Ariane Turley explained that is a big […]

How Can Restaurants Win Repeat Customers? Create an Emotional Tie, Loyalty Experts Say

By Laura Michaels | May 4, 2022

During a panel May 4 at the Food On Demand Conference in Las Vegas, loyalty and customer engagement platform providers discuss the importance of creating offers that show restaurants know their guests. From left, Aaron Newton, chief product officer, Thanx; Charles Gray, chief revenue officer, Paytronix; Lori Stout, VP of marketing, Punchh/PAR Technology; and Nabeel Alamgir, founder and CEO, Lunchbox. Along a restaurant’s relationship continuum with a customer, the discount is “like a one-night stand, it’s a transaction,” and on the other end is loyalty, which requires “emotional affinity.” So […]

Olo CEO Kicks Off Food On Demand Conference: ‘From Toy to Mission-Critical’

By Beth Ewen | May 4, 2022

Tom Kaiser, right, and Nicholas Upton kicked off the fifth annual Food On Demand Conference today in Las Vegas with a run-through of the industry’s biggest news. “I want what I want when I want it.” That’s the mantra of today’s food consumer, and helping operators fulfill that demand is the rallying cry of the fifth annual Food On Demand Conference opening today at the Mirage in Las Vegas. “This year we’re going deeper into the weeds,” said Food On Demand Editor Tom Kaiser to kick off the conference. Kaiser […]

DoorDash Kitchens Expands to Downtown Brooklyn

By Tom Kaiser | May 2, 2022

DoorDash opened its latest DoorDash Kitchens facility in downtown Brooklyn with a mix of local, regional and national restaurants.

Hybrid-Delivery Platform Cartwheel Raises $3M in Seed Round

By Nicholas Upton | April 28, 2022

Cartwheel, a platform that enables hybrid delivery, raised $3 million in seed capital to enhance its offering, build more integrations and expand the company. The company, which has powered deliveries for P.F. Chang’s, Taco Del Mar and Portillo’s, has now raised $4 million across two rounds. The initial round included partner Portillo’s, which used the platform to roll out native delivery. Nick Scarpino, SVP of marketing and off-premises at Portillo’s, said it’s become a key system for the company’s delivery efforts. “Cartwheel powers our in-house delivery program, and its software […]

Hungry House Unveils Season Two, Second Ghost Kitchen

By Tom Kaiser | April 28, 2022

Hungry House launched “Season 02” of its offering, and also announced its second location and a city-wide partnership with Jokr.

U.S. Delivery Sales, DoorDash Share Still Growing

By Tom Kaiser | April 28, 2022

Delivery sales are still growing, and DoorDash’s U.S. market share is now up to 59 percent according to Bloomberg Second Measure.

Food Rocket Lands $25M Investment, Circle K Partnership

By Tom Kaiser | April 28, 2022

Food Rocket announced a $25 million Series A investment that will be used to expand the service in Chicago and other cities throughout the U.S.

Miso Sees Mass Market Push for Mass Automation

By Nicholas Upton | April 26, 2022

Miso, best known for Flippy the burger-flipping and fry-frying robot, is coming to Jack in the Box. It’s the latest announcement in what Miso CEO Mike Bell calls a “drumbeat” of new pilots and partnerships. In the mix, Chipotle’s Chippy test, Panera’s test of Miso’s CookRight Coffee monitoring platform and most recently, Jack in the Box is testing the updated wall-mounted Flippy 2 and Sippy, Miso’s fountain-drink automation tool. White Castle was the first major brand to commit to a big push, the company announced it would roll out 100 […]

Just Eat Takeaway, McDonald’s Ink ‘Global Strategic Partnership’

By Nicholas Upton | April 21, 2022

McDonald’s is looking to push delivery further all around the world, as is clear in a new partnership with Just Eat Takeaway.com (JET). The global burger enterprise and the Amsterdam-based European delivery consolidator announced the deal without many details. The companies announced the new long-term partnership would mean “evolving their existing local agreements to provide McDonald’s customers and franchisees with the convenience and value of McDelivery in markets across the world,” according to a press release. In short, McDonald’s is inking a competitive deal with JET like it previously did […]