latest posts

RMDA Launches App Connecting Consumers with Local Restaurants, Delivery Service Providers

By Tom Kaiser | May 12, 2022

The Restaurant Marketing and Delivery Association launched LocalDelivery, a marketplace app connecting consumers with local restaurants delivered exclusively by local delivery providers.

Read More

How Jamba, Applebee’s and More Big Brands Tackle Technology

By Beth Ewen | May 6, 2022

Executives at Red Robin, Dine Brands, Focus Brands and Olo answered questions about digital strategy posed by Franchise Times’ Laura Michaels, left. How do Focus Brands, Dine Brands and Red Robin determine which delivery and off-premises initiatives they’ll pursue? That was the question posed by Franchise Times Editor-in-Chief Laura Michaels to kick off an operations and strategy panel featuring big brands at the Food On Demand Conference yesterday. “It’s a tough question. Everything starts with a pain point, and we have a lot of pain points at the moment with […]

Read More

How Uber Eats Aims to Be ‘Super App’ for Both People and Things

By Beth Ewen | May 5, 2022

Kelly Seeman, right, discussed Uber Eats’ dual strategy to deliver people and things on Day Two of the Food On Demand Conference. Editor Tom Kaiser asked the questions. At his feet is a margarita cocktail kit Seeman had delivered on stage to celebrate Cinco De Mayo. An enthusiastic Uber Eats team was on hand first thing this morning to “whoo-hoo” their boss, Kelly Seeman, director of enterprise partnerships and keynote speaker at the Food On Demand Conference. Topic one was the “Uber Don’t Eats” funny and popular ad campaign unveiled […]

Read More

Four Big Datapoints from YipitData and Sense360

By Nicholas Upton | May 5, 2022

During day one of the 2022 Food On Demand Conference, YipitData and Sense360 went deep—very deep—on industry data. Four big numbers emerged as an interesting snapshot of where the off-premises world stands today. Moderated by Carl Orsbourn, co-author of “Delivering the Digital Restaurant,” it was a sprawling look at massive datasets. Below are four big numbers from the voluminous data presentation from the two data presenters. 73% That’s the DoorDash market share of third-party delivery sales in smaller markets. YipitData Senior Data Analyst Ariane Turley explained that is a big […]

Read More

How Can Restaurants Win Repeat Customers? Create an Emotional Tie, Loyalty Experts Say

By Laura Michaels | May 4, 2022

During a panel May 4 at the Food On Demand Conference in Las Vegas, loyalty and customer engagement platform providers discuss the importance of creating offers that show restaurants know their guests. From left, Aaron Newton, chief product officer, Thanx; Charles Gray, chief revenue officer, Paytronix; Lori Stout, VP of marketing, Punchh/PAR Technology; and Nabeel Alamgir, founder and CEO, Lunchbox. Along a restaurant’s relationship continuum with a customer, the discount is “like a one-night stand, it’s a transaction,” and on the other end is loyalty, which requires “emotional affinity.” So […]

Read More

Olo CEO Kicks Off Food On Demand Conference: ‘From Toy to Mission-Critical’

By Beth Ewen | May 4, 2022

Tom Kaiser, right, and Nicholas Upton kicked off the fifth annual Food On Demand Conference today in Las Vegas with a run-through of the industry’s biggest news. “I want what I want when I want it.” That’s the mantra of today’s food consumer, and helping operators fulfill that demand is the rallying cry of the fifth annual Food On Demand Conference opening today at the Mirage in Las Vegas. “This year we’re going deeper into the weeds,” said Food On Demand Editor Tom Kaiser to kick off the conference. Kaiser […]

Read More

DoorDash Kitchens Expands to Downtown Brooklyn

By Tom Kaiser | May 2, 2022

DoorDash opened its latest DoorDash Kitchens facility in downtown Brooklyn with a mix of local, regional and national restaurants.

Read More

Hybrid-Delivery Platform Cartwheel Raises $3M in Seed Round

By Nicholas Upton | April 28, 2022

Cartwheel, a platform that enables hybrid delivery, raised $3 million in seed capital to enhance its offering, build more integrations and expand the company. The company, which has powered deliveries for P.F. Chang’s, Taco Del Mar and Portillo’s, has now raised $4 million across two rounds. The initial round included partner Portillo’s, which used the platform to roll out native delivery. Nick Scarpino, SVP of marketing and off-premises at Portillo’s, said it’s become a key system for the company’s delivery efforts. “Cartwheel powers our in-house delivery program, and its software […]

Read More

Hungry House Unveils Season Two, Second Ghost Kitchen

By Tom Kaiser | April 28, 2022

Hungry House launched “Season 02” of its offering, and also announced its second location and a city-wide partnership with Jokr.

Read More

U.S. Delivery Sales, DoorDash Share Still Growing

By Tom Kaiser | April 28, 2022

Delivery sales are still growing, and DoorDash’s U.S. market share is now up to 59 percent according to Bloomberg Second Measure.

Read More