Black Box Intelligence Acquires Guest-Experience Survey Platform Yumpingo
Black Box Intelligence (BBI), a leader in restaurant data and operational performance solutions, has acquired Yumpingo (YPG), a guest experience management and survey platform. BBI is building an AI Command Center for Restaurants, integrating guest experience...
Iconic Brands Discuss How To Deploy Digital Tactics While Preserving Legacy Charm
Ahsan Jiva, executive vice president of strategy and transformation at Mellow Mushroom, understands that brands often have an endless to-do list when it comes to attracting and retaining consumers. It can be tempting to do too much. This is a recipe for ulcers. He...
How Restaurants Can Move from AI Hype to Real Results
AI in the restaurant industry is brimming with potential, but unlocking it can be difficult. “When we think about AI today, in many ways it’s a bit like the yellow brick road,” said Carl Orsbourn, SVP of food, hospitality and retail at Invisible Technologies....
Behind the App, Balancing Innovation and Physical Reality
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. Food delivery...
Original ChopShop’s Digital Strategy Is Yielding Growth
Jason Morgan, CEO of Original ChopShop, the fast-casual chain with 26 locations known for healthy protein bowls and sandwiches, believes in the number three. “If we can get you into our store three times, your propensity to return is 90 percent,” he said during an...
Richtech Robotics Has a Robot Barista That Makes Espresso
When Richtech Robotics installed its robot barista ADAM in a Ghost Kitchens America location inside a Walmart last June, one of many, it received raves. But there was still a barrier for some operators: existing infrastructure. “A lot of businesses have already...
Applebee’s Teams With Wyndham Hotels On Rewards
Sometimes while traveling you just want to unwind in your hotel room with a decadent dessert. Applebee’s and Wyndham Hotels understand. They are now offering loyalty points and free delivery from Applebee’s to Wyndham Rewards members, which means a slice of Triple...
What’s Next for DoorDash After Acquiring SevenRooms?
DoorDash announced on May 6 that it’s acquiring SevenRooms for $1.2 billion in cash. SevenRooms helps restaurants and hotels manage reservations and marketing. Why the move? To help restaurants grow their in-store business, along with delivery and takeout. In its...
Even In Its 106th Year, NRA Still Has The Ability To Surprise
When the first National Restaurant Association Show took place in 1919 in Kansas City, attendees didn’t much discuss technology. It was more food rationing and Prohibition. But this year in Chicago, tech was all the talk. Richtech Robotics had a hit on its hands with...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.