Subway’s Sub Club Returns After Two-Decade Hiatus
More than two decades after suspending its popular stamp card loyalty program, Subway announced Dec. 1 plans to revive and revamp the Sub Club, a once game-changing customer rewards initiative. The relaunch not only represents an effort to capture consumer...
Zipline and Olo Join Forces to Streamline Restaurant Delivery
Drone company Zipline and restaurant technology provider Olo announced an integration to streamline ordering. Expected to launch in early 2026, it will allow brands using Olo Rails to offer Zipline’s automous drone delivery as a fulfillment option. Olo Rails...
Fantuan Leans on Authenticity to Compete in Delivery Space
Even with 5 million users across four countries, Fantuan is a relatively small player in the third-party delivery space compared to giants like Uber Eats and DoorDash, which capture sizable market share. Still, as the largest Asian food delivery platform in North...
Holiday Season Drives Third-Party Delivery Demand
With the holiday season prompting many families to celebrate at home, the coming weeks are expected to rank among the busiest food-delivery days of the year once again. This annual surge of orders impacts far more than the increased number of consumers; drivers,...
Taco John’s Taps Bikky to Guide Marketing and Menu Strategies
Taco John’s is leaning deeper into data as it looks to modernize a legacy brand and better connect its corporate team with longtime franchisees. The 350 location is utilizing customer data platform Bikky to move from intuition-driven decisions, toward a unified,...
CookUnity Scales Up with $250M in Funding, Connecting Chefs to Home Diners
CookUnity, the chef-to-consumer meal delivery platform, is redefining how culinary talent reaches diners. Partnering with local and national chefs, the platform delivers restaurant-quality meals made from the chefs’ own recipes. This year, it added high-profile names...
Starship, Uber Partnership to Impact Food Delivery on Global Scale
Two of the most prominent names in food delivery have partnered for an initiative poised to dramatically impact the industry and more than quadruple the size of the world’s largest autonomous delivery fleet. Starship Technologies, a San Francisco-based autonomous...
Walmart Expands Wing Drone Service in Atlanta
Walmart shoppers in metro Atlanta may soon see their orders dropping out of the sky. The retail giant is expanding drone-delivery with Wing, the drone company owned by Alphabet, Google’s parent company. The move brings the service to tens of thousands of homes across...
How Satisfactory Are Customer Surveys?
While quick service restaurants have long used customer satisfaction surveys to gain insight into guest experiences, recent research indicates that the method often paints a different picture than patrons actually encounter. Market Force, a Georgia-based customer...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.