Katie Walker Rankin, Vice President Off-Premise Operations, Landry’s
Katie Walker Rankin Vice President Off-Premise Operations Landry’s Katie Walker Rankin is a dynamic leader with expertise in Operations and Learning & Development. Currently, she leads the Off-Premise Operations team supporting approximately 500 restaurant...Vicki Hormann, Executive Director, Off-Premise, Applebee’s
Vicki Hormann Executive Director, Off-Premise, Applebee’s Vicki Hormann is Executive Director, Off-Premise of Applebee’s® Grill + Bar. A seasoned leader, Vicki manages and develops an industry-leading team of off- premise experts driving a $1 billion line of business...
Hurryio is a New Third-Party Delivery App in Key Biscayne. Can It Compete?
After years of running a successful 7-Eleven in Key Biscayne, Manny Paez had an epiphany: delivery. But not just for orders from his store. From restaurants and retailers throughout the island. It was a big idea and one he couldn’t shake, although he knew it wouldn’t...
Olive Garden Changes Its Mind About Delivery
Olive Garden has long held a zealous conviction that if you want breadsticks, you come in for breadsticks. But today it reversed course. Olive Garden’s owner Darden Restaurants announced that it has made an exclusive two-year deal with Uber to pilot a program in...
McDonald’s Rolls Out Cash Accepting Kiosks, as Labor Costs Rise
McDonald’s is launching new digital kiosks that accept cash and dispense change. The move follows the chainwide rollout of self-order kiosks in 2020, which accepted credit card payments and required cash customers to go to the counter. “These changes allow franchisees...
Nuro Shifts Focus from Delivery Robots to Licensing its Autonomous Tech
Nuro is making a pivot from developing delivery robots to licensing out its advanced, autonomous tech. The company is known for its self-driving delivery robots that drive on public roads, setting itself apart from the smaller, sidewalk delivery robots that are...
Chipotle Employs a Robot Called Autocado
Chipotle may have lost its CEO to Starbucks but it has something the coffee giant doesn’t: an avocado-processing robot. It announced this week that its Autocado robot, which can cut, core, and peel avocados before they are hand-mashed into guacamole, is being...
Dlivrd Debuts a Driver App and Takes Ownership of Its Tech Stack
Last week, Dlivrd, a catering-delivery company specializing in last-mile orders, launched its first driver app. But CEO Chris Heffernan isn’t doing cartwheels about the novelty of it. “I mean it’s cool and all,” he said in an interview. But where he is up on his hands...
Artisan Studios Wants To Make Your Mobile Ordering Friendly. How? Generative AI
Let’s start with an assumption. Mobile ordering is not hard. It’s just pointing and touching. It’s not like assembling an Ikea bookshelf. But does it leave you with a smile on your face? No. Why would it? Artisan Studios CEO Tim Mitrovich thinks it...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.