Speedy Eats Has an Unmanned Drive-Thru You Gotta See To Believe
Frederic “Speed” Bancroft had such a lousy experience at a fast-food restaurant in 2015 that he decided to design a QSR without a human in it. “This lady griped at me because I didn’t read a sign on the ordering menu about the credit-card machine being down. I started...
Outstanding Operator: Chick-fil-A
Chick-fil-A is Food On Demand’s next Outstanding Operator. The chain is being recognized for innovating its off-premises side of the business, from building digital-friendly prototypes, order-ahead mobile lanes to testing new concepts to streamline delivery. The...
Atomic Wings Adds Drive-Thru Prototype
Editor’s note: This story was originally published by FOD’s sister publication, Franchise Times. When Zak Omar took over Atomic Wings in 2016, he brought with him years of experience as a quick-service restaurant operator with knowledge of the advantages...
Portillo’s Bets on Southern States, Hero Dads
Portillo’s CEO Michael Osanloo says his fast-casual brand is sitting pretty in a tenuous economy thanks to a three-part strategy exploiting the efficiency of multi-lane drive-thrus, luring “hero dads” inside the restaurants and doubling down on its most concentrated...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.