Value Pricing Isn’t Going Anywhere. Thanks, $18 Big Mac.
For a while after the pandemic, quick-service restaurants (QSRs) were rolling right along. Many raised prices in 2021 and 2022 and consumers, who were excited to have stores available again, were happy to oblige. QSRs: “We’re open!” Consumers: “We’re delighted!” It...
McDonald’s Pulls Plug on AI Ordering in Drive-Thru
While news of restaurants adopting voice AI in drive-thrus continues to circulate, fast food giant McDonald’s is pulling the plug—for now. The chain informed franchisees in an email that it would shut off the technology in more than 100 locations by the end of July. ...
Robots Are Coming, but Restaurant Automation Is Far From Easy
The first McDonald’s primarily run using robotics debuted in Fort Worth, Texas, last March with much fanfare and anticipation. News cameras recorded the action inside while reporters interviewed customers outside to get their take on what will likely be the next big...
Bringing an ‘Infusion of Heart,’ Atul Sood is Kitchen United’s New CEO
Weeks after outgoing Kitchen United leader Michael Montagano announced his departure for Dog Haus, the California-based ghost kitchen provider announced co-founder and Chief Business Officer Atul Sood has been promoted to CEO. In exclusive interviews with Food On...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.