Newk’s Eatery Launches AI Phone Ordering
Yet another fast-casual chain turns to artificial intelligence (AI) for ordering solutions. Newk’s Eatery has partnered with San Francisco-based technology firm Kea to implement voice AI in its phone channels for to-go orders. With natural language processing, Kea...
Flybuy Now Detects When Customers Arrive at Wrong Location
Flybuy, a location technology company, has added a new feature to its pickup platform: wrong-site detection. This patent-pending, proprietary technology enables restaurants to detect when a customer has headed to the wrong pickup location for their order and sends a...
Restaurants Adopt Automation to Navigate Industry Challenges, Survey Says
As restaurateurs around the world are grappling with high inflation rates, labor shortages, and economic uncertainty, technology seems to be key in addressing macroeconomic conditions, according to the 2022 Global State of the Hospitality Industry survey by...
BurgerFi, MAVI Launch In-Car Ordering
Quick-service restaurants have been piloting different combinations of technology to bring convenience to on-the-go consumers for years. Now, a new platform could make ordering food as simple as telling your car you’re hungry. BurgerFi is launching in-car ordering...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.