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“Whiteboard” Method Ensured Quality Third-Party Partnerships at Portillo’s

“Whiteboard” Method Ensured Quality Third-Party Partnerships at Portillo’s

by Nicholas Upton | Nov 14, 2019 | Best Practices, Third-Party Delivery

Negotiating with a unicorn company out of Silicon Valley, even for an established restaurant brand, can be nerve-wracking. Portillo’s, the Chicago hot-dog institution rapidly expanding into new markets, had one key tactic for getting everything they wanted from its...
Grubhub, Just Salad Partner on Virtual Restaurant

Grubhub, Just Salad Partner on Virtual Restaurant

by Tom Kaiser | Oct 24, 2019 | Best Practices, Briefs, Third-Party Delivery

Another week brings yet another example of a third-party delivery company partnering with a restaurant to launch a new virtual restaurant. This latest is New York City-based Just Salad partnering with Grubhub to launch Health Tribes, a digital-only concept that...
Delivery Bots ‘Paused’ After Accessibility Incident

Delivery Bots ‘Paused’ After Accessibility Incident

by Nicholas Upton | Oct 24, 2019 | Automation, Briefs

Stuck because a robot won’t move out of the way might sound like a dumb episode of “Black Mirror,” but that was the reality for a doctoral student on the University of Pittsburgh campus. Emily Ackerman, a chemical engineering student who uses a wheelchair, said she...
Ono Food Co. Races Automated Smoothie Truck to Market

Ono Food Co. Races Automated Smoothie Truck to Market

by Nicholas Upton | Oct 17, 2019 | Automation, News

It seems like every day there is a new automated something or another in foodservice, but all the bots, automation and other futuristic stuff generally either takes a long time or it doesn’t work. But Stephen Klein, cofounder and CEO of Ono Food Co. said they’ve built...
Pizza Brand Pivots to Delivery Sustainability

Pizza Brand Pivots to Delivery Sustainability

by Tom Kaiser | Oct 17, 2019 | Automation, Best Practices, Top Stories

An atypical California-based pizza brand is diversifying itself beyond delivering pizzas into developing mobile delivery kitchens and new packaging to reduce the environmental impact of meal delivery. Originally started as a pizza restaurant that pivoted into mobile...
Famous Dave’s Shrinks Restaurants, Shifts Menu for Delivery

Famous Dave’s Shrinks Restaurants, Shifts Menu for Delivery

by Tom Kaiser | Oct 10, 2019 | Best Practices, News

Famous Dave’s has released details of a new, more compact restaurant prototype that’s geared toward increased delivery and catering in its home city of Minneapolis. This smaller store format is part of the BBQ brand’s ongoing, multi-year revival that has included...
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