Delivery Fee Caps Pop Up Across the Country
Sparked by a San Francisco decision to cap third-party delivery fees, several other U.S. cities are implementing or discussing their own cap-limitations in the name of helping restaurants. San Francisco Mayor London Breed said the 15-percent fee cap is “part of a...
CEO of NYC-Based Delivery.com: “This is our 9/11”
NYC-based Delivery.com is national in scale through a franchise model, but smaller than rivals like DoorDash, Uber Eats and Postmates. From its vantage point, it is seeing a tale of two cities as the pandemic hammers both car-based suburban markets, which are somewhat...
Third-Party Sales up Slightly, Market Share Shifting
New data shows that COVID-19 is potentially “even-ing the playing field” for third-party delivery. That’s according to Sense360, the data and analytics firm that measures foot traffic, proprietary survey data and gleans insights from the payment data of 5 million...
Uber Adds Parcel Delivery, Person-to-Person Courier Service
Uber has added a pair of new services, Uber Direct and Uber Connect, that leverage the largest network of gig drivers in the world who suddenly have a lot less driving to do. As the COVID-19 pandemic encroached into the U.S., Uber ridership tanked. In the dense urban...
ezCater’s ‘Feed the Front Line’ Sends 20,000 Meals to Hospitals
During a historic slowdown in the global catering market, Boston-based ezCater announced its Feed the Front Line program has resulted in more than 20,000 meals sent to 145 hospitals across the U.S., including hundreds from pop singer Lizzo. “Healthcare workers are...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.