The Latest News
Incept AI Has a Drive-Thru Order-Taking Solution That Minimizes Secondary Noises
The company boasts a 97 percent success rate with its voice AI platform.
Domino’s Partners with DoorDash to Expand Delivery Reach
Domino’s exclusive deal with Uber Eats ends May 1, and will now use both DoorDash and Uber Eats marketplaces, while keeping its own drivers.
A TouchBistro Survey Underlines the Strength of Takeout and Delivery
It’s just more proof that consumer affection for off-premises ordering is bottomless.
Outstanding Operator: Perkins
Perkins is out to prove it’s about more than omelets by bolstering its off-premises operations and preparing a loyalty program that will grow its lunch and dinner revenues.
Profitability at Last? Global Delivery Platforms Path to Financial Sustainability
The long-awaited path to profitability for global delivery platforms may finally be emerging, as industry giants shift their focus from aggressive expansion to sustainable operations.
Announcing the 2025 Outstanding Operator Winners
After combing through a wealth of nominations, our editorial team has selected 20 brands that are excelling in areas like off-premises operations and digital guest engagement.
Franchisors Lean On Loyalty to Leverage Customer Data and Drive Sales
Brands like Dunkin’, GoTo Foods, and Cilantro Taco Grill are using loyalty apps to boost customer engagement, personalize offers, and drive traffic—while giving consumers value in return.
California Pizza Kitchen Asks, ‘Do You Want Fries With That?’
Its collaboration with virtual brand Man Vs. Fries is an unexpected zig from a brand known for its pizza zag. And it’s not done taking chances.
Starship and Topanga Launch Reusable Packaging for Robo-Deliveries at College
Through the ReusePass program, students can choose reusable containers for their food orders via the Starship app.
Coco Delivery Bots Update Tech and Expand to Chicago
After a few years under the radar, fine-tuning its tech, the robotic delivery company has launched in the Windy City.
The First Speedy Eats Is Up and Running. Is Natchez Embracing It?
Tance Hughes is figuring out what works (and what doesn’t) at his new 24/7 automated, unmanned drive-thru.
Local Restaurants Rally to Support LA After Devastating Fires
Restaurants and the World Central Kitchen are providing free meals to first responders and fire evacuees. Here’s how you can help.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
In Complex Deal, Serve Robotics Nabs $30M, Goes Public
Serve Robotics announced a $30M investment, and a reverse merger with Patricia Acquisition Corp., a public company that will adopt Serve’s name.
Research
Study Finds Grocery Delivery Less Sustainable than In-Store Shopping
New research examines the impact, energy use, emissions, and traffic congestion of grocery delivery and whether there may be a better way to manage and optimize deliveries.
The Deliverers
Tony Illes Has Made 9,197 Third-Party Deliveries, Now He Delivers On His Own
A Tony Delivers app is launching soon and expansion into multiple cities may follow.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Bojangles Partners With GRUBBRR For Kiosks
Bojangles was pleased with the results of a pilot program that showed an improvement in throughput.