The Latest News
Even In Its 106th Year, NRA Still Has The Ability To Surprise
The National Restaurant Association Show in Chicago spotlighted cutting-edge technology—from robot bartenders to AI-powered kitchen tools.
Digital Customer Engagement is Critical to Modern Reputation Management
Reputation starts before the first order—with the expectations you set online. Panelists share how tech, feedback, and a human touch shape the guest experience.
Operators Aim for Integration and Less Friction With New Loyalty Programs
Restaurants discuss how they are using loyalty as a data tool to drive growth.
Increasing Price is Essential, But How Much Are Consumers Willing to Pay?
Restaurant leaders share how price sensitivity, delivery apps, and regional trends shape their strategy.
Outstanding Operator: Jason’s Deli
With 40 years of catering experience, Jason’s Deli continues to adapt by integrating tech and innovative packaging to find the right balance between in-store and off-premises orders.
Strategic Pivots: How Global Delivery Players are Diversifying Revenue Streams
Rapid delivery platforms diversify to drive growth in the half-trillion-dollar market, reshaping global consumer habits.
RocketBox Aims To Be the Next Big AI-Powered KDS
Ross Cronin spent decades in the pizza business and knows what kitchen tech would be useful to operators.
Outstanding Operator: Jack in the Box
Jack in the Box accelerates its growth with a new POS system, enhanced loyalty, and big plans to capture more first-party delivery orders.
Yum Brands Partners with Nvidia, Brings More AI to Restaurants
AI voice order-taking agents and more will roll out to 500 Pizza Hut, Taco Bell, KFC, and Habit Burger & Grill locations.
CC’s Coffee House Finds Success in Drive-Thru With a New Kind of AI Helper
Not every brand is looking to replace humans with automation. Some are looking to augment.
Outstanding Operator: Chef on Call
By getting ahead of the third-party delivery wave and investing in its own fleet and tech, the brand has built loyal customers.
First-Party Delivery and Kiosks Are Expected To Grow in 2025
A new survey from Qu shows what QSR and fast-casual operators are pondering.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
In Complex Deal, Serve Robotics Nabs $30M, Goes Public
Serve Robotics announced a $30M investment, and a reverse merger with Patricia Acquisition Corp., a public company that will adopt Serve’s name.
Research
Study Finds Grocery Delivery Less Sustainable than In-Store Shopping
New research examines the impact, energy use, emissions, and traffic congestion of grocery delivery and whether there may be a better way to manage and optimize deliveries.
The Deliverers
Tony Illes Has Made 9,197 Third-Party Deliveries, Now He Delivers On His Own
A Tony Delivers app is launching soon and expansion into multiple cities may follow.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
SoundHound AI Rolls Out New Voice Features and Bets Big on Cars
SoundHound AI continues its mission of presenting ordering options pretty much everywhere.