The Latest News
Outstanding Operator: Cheba Hut
Cannabis-themed sandwich chain Cheba Hut embraced tech to light a fire under delivery sales, its catering program and customer loyalty initiatives.
Polling Finds Pushback Against State-Imposed Delivery Fees
As several state legislatures weigh whether to implement new delivery-related taxes, recent polling of restaurant and retail industry managers and owners found widespread concern about the potential impact of such fees.
Outstanding Operator: El Torito
El Torito brings its bold Mexican flavors beyond the dining room through pickup, delivery, catering, and its food truck, with technology and targeted marketing driving off-prem growth.
Olo Debuts its First Consumer Digital Ordering App
Restaurant technology platform Olo launches a “second-party”, zero commission app as an alternative to third-party delivery services.
Zipline’s CEO Talks Drones and the Future of Restaurant Delivery
At RFDC, Zipline’s CEO and co-founder shared how drones built to deliver blood in Rwanda now drop burritos in Dallas and why Greg Flynn sees it as the future of delivery.
White Castle Refreshes Century-Old Design With Modern Prototype
Called “White Castle of Tomorrow” the new design puts an emphasis on off-premises and technology.
Wingstop Bets on New Loyalty Program and Smart Kitchen to Boost Sales
Wingstop launched its first-ever loyalty program and is rolling out its AI-powered Smart Kitchen across stores.
AI is Transforming Restaurant Discovery
AI features from groups like Yelp and others are blending reviews, visuals, and social response tools to reshape how guests decide where and what to eat.
Toast and Uber Expand Global Partnership
It expands restaurant control across first and third-party orders, with Uber Eats marketing tools rolling out on Toast in 2026.
What Makes High-Growth Delivery Markets Different
From Mumbai to São Paulo, high-growth delivery markets show what innovation looks like when scale meets necessity.
Instacart Gives Grubhub a Boost in Grocery Delivery
Grubhub is teaming up with Instacart to bring a massive grocery catalog to its app and website.
Chick-fil-A Debuts Vending Machine, and It Still Takes Sundays Off
The machine was spotted inside a Georgia hospital, serving a limited version of the chain’s menu.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Virturant Unveils Reconciliation Update
Virturant, a virtual restaurant provider, launched a new upgrade aimed at helping restaurant operators reconcile their third-party delivery orders.
Research
Restaurants Adopt Automation to Navigate Industry Challenges, Survey Says
Survey finds that more businesses are using technology to streamline operations with less staff amid macroeconomic challenges.
The Deliverers
Cultural Adaptation in Global Food Delivery Platforms
A look at how global food delivery platforms adapt to local markets, highlighting the vital roles of delivery riders and strategies to meet customer expectations from speed in South Korea to worker rights in the UK.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
RocketBox Aims To Be the Next Big AI-Powered KDS
Ross Cronin spent decades in the pizza business and knows what kitchen tech would be useful to operators.