The Latest News
Chick-fil-A Opens Break Room for NYC Delivery Workers
The space is open to all third-party delivery workers to rest, use the bathroom, charge their phones and warm up between deliveries.
Kiwibot Secures $10M in Financing to Build More Bots
Kiwibot gears up for expansion, securing $10 million in financing from Swiss-based asset financing group Kineo Finance.
DoorDash Predicts Further Growth as Orders Jump 30 Percent
DoorDash reported strong fourth-quarter results showing that gross order volume increased 29 percent from the prior year.
Swipeby Launches ‘Groundbreaking’ AI
Swipeby has launched what it calls a pioneering tool to help restaurants generate realistic images based on menu descriptions and headlines. Called Swipeby Snapshot, the new feature incorporates Open AI and Stability AI text-to-photo models to help restaurants make...
Third-Party Sales up Slightly, Market Share Shifting
New data shows that COVID-19 is potentially “even-ing the playing field” for third-party delivery. That’s according to Sense360, the data and analytics firm that measures foot traffic, proprietary survey data and gleans insights from the payment data of 5 million...
Uber Adds Parcel Delivery, Person-to-Person Courier Service
Uber has added a pair of new services, Uber Direct and Uber Connect, that leverage the largest network of gig drivers in the world who suddenly have a lot less driving to do. As the COVID-19 pandemic encroached into the U.S., Uber ridership tanked. In the dense urban...
ezCater’s ‘Feed the Front Line’ Sends 20,000 Meals to Hospitals
During a historic slowdown in the global catering market, Boston-based ezCater announced its Feed the Front Line program has resulted in more than 20,000 meals sent to 145 hospitals across the U.S., including hundreds from pop singer Lizzo. “Healthcare workers are...
Galley Threads the Needle as Foodservice Reinvents Itself
For a company promising to bring order to chaotic kitchens, Galley Solutions is having a moment as its cloud-based inventory, ingredient and supply chain tools help foodservice brands work through this unplanned midlife crisis. Whether it’s a single restaurant,...
San Francisco Caps Delivery Commission Rates
San Francisco Mayor London Breed announced a temporary 15-percent limit on the fees third-party food delivery providers can charge restaurants here during the pandemic. San Francisco happens to be the home base of three of the four largest national delivery brands:...
DoorDash Cuts Commission for Independent Restaurants
DoorDash is reducing commissions for all of its local restaurant partners by 50 percent, including its Caviar subsidiary. The San Francisco-based company expects this program will benefit more than 150,000 local restaurants in the U.S., Canada and Australia. The new...
Cowen Hosts FOD All-Stars to Explore COVID and the Future
Equity research firm Cowen interviewed two Food On Demand all-stars, exploring the effects of COVID-19 on the restaurant industry. Cowen Analyst Andrew Charles sat down with Vishal Agarwal, founder and CEO of ItsACheckmate, and Fred LeFranc, founder and CEO of Results...
JoyRun Accelerates National Launch Because of COVID-19
JoyRun, the novel delivery service that takes advantage of community interaction, is moving its national launch up partially because of the COVID-19 pandemic. The company, which started on college campuses before expanding to military bases and a handful of corporate...
Outstanding Operators
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Research
Advice for Driving Delivery Revenue and Demand
The COO of Grubhub, which provides third-party delivery services in more than 800 cities, was joined by Matt Tucker, COO of online ordering and delivery platform Olo, and Mike Church, managing director at Deloitte Consulting, for a discussion at the Restaurant Finance & Development Conference in Las Vegas November 13-15 about using delivery to drive revenue and demand.
The Deliverers
Uber Announces Toast, Clover POS Integrations
Uber Eats has begun “industry-first” point-of-sale integrations with Toast and Clover.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Goodcents To-Go Meals Stick post Pandemic
When the COVID-19 pandemic hit, scores of restaurant companies struggled to be a part of wildly fluctuating consumer desires. Goodcents, known mostly as a fast-casual sub shop, kicked off Goodcents To-Go early in 2020, with the exceptional chance to meet the new...