The Latest News
Courier-Friendly Delivery Laws Take Effect in NYC
New York City’s new 3PD laws went into effect Jan. 26, expanding minimum pay for delivery workers and updating gratuity-related requirements for platforms.
Airbnb Partnerships Deliver Groceries and Chef-Made Meals to Guests
Instacart and CookUnity partnerships offer meal kits and grocery delivery services to Airbnb visitors. “Kitchen Stocking Incentive” rewards participating hosts.
Zipline Flies Past 2 Million Deliveries, Expands to Houston and Phoenix
With two million commercial flights completed, Zipline eyes expansion into four states throughout 2026. The company saw 15 percent week-over-week growth in U.S. deliveries over the last seven months.
More Than Low Prices: How Consumers Define Value for QSRs
Recent research finds that “value” is among the top trends shaping consumer preferences and behaviors, but customers seek more than low prices alone.
BurgerBots Uses Droids To Assemble Burgers In 27 Seconds
BurgerBots is now open in its first location in Los Gatos and kids are already flocking to see robots make their burgers.
Chipotle Hones in On Back-Of-House Automation and Catering
CEO Scott Boatwright says the chain is adding produce slicers and other tools to speed up operations behind the counter.
Pizza Night Just Got Smarter as Robots Deliver for Little Caesars
The pizza chain just announced a partnership with Serve Robotics to begin deliveries in the Los Angeles area.
VoicePlug Has AI Ordering Tech That Mimics Consumers And Drives Efficiency
VoicePlug is now integrated into Qu’s platform and its CEO anticipates wide adoption in the near future.
3Natives Rebrands and Finds Growth With New Menu Items and Digital Tactics
It started as a juicery but now offers a variety of health-conscious entrees and is pressing aggressively forward with food.
Red Lobster Emerges From Bankruptcy And Does A Tech Overhaul
Red Lobster is charting a comeback, revamping its tech stack with Olo, leaning into menu innovations and more.
Scream Truck Offers an Ice Cream Truck For a Digital World
Scream Truck launched its first tech-forward, on-demand ice cream truck in the middle of the pandemic and has been experiencing explosive growth ever since.
Global Payments Readies Its POS Platform For Global Expansion
The point-of-sale provider expands its capabilities and reach.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Yum Evolves Off-Premises as ‘Challenges’ Persist
Yum, the parent company of Pizza Hut, KFC, Taco Bell and Habit Burger, announced its second-quarter results. Overall, sales and unit growth were both up, but there were some challenges, especially when it came to delivery. According to Yum CEO David Gibbs, Pizza Hut,...
Research
Toast Report Shows Delivery, Takeout Declined 7 Percent YOY
Toast’s Restaurant Trends Report shows takeout and delivery sales declined 7 percent during the first quarter of 2022, compared to Q1 ’21.
The Deliverers
Third-Party Delivery Providers Win Consumer Data Decision In Court
They did not want to share personalized customer info with operators.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Deliverect Acquires Kiosk Manufacturer
Deliverect makes a move in-store.