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Outstanding Operator: Freebirds World Burrito

By Bernadette Heier | March 12, 2025

Amid catering expansion and a commitment to flavor innovation, the Tex-Mex brand continues to see growth.

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From Food Trucks to On-Campus Dining, TaKorean Sees Growth

By Alyssa Huglen | March 12, 2025

The American-Korean fusion concept has expanded to brick-and-mortar locations, food halls and stadiums. Now, it’s setting its sights on colleges.

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Outstanding Operator: Portillo’s

By Adam Wahlberg | March 12, 2025

Portillo’s charts an aggressive path with new off-premises strategies and a nod to its past.

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SoundHound AI Rolls Out New Voice Features and Bets Big on Cars

By Adam Wahlberg | March 11, 2025

SoundHound AI continues its mission of presenting ordering options pretty much everywhere.

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Delta Air Lines Brings Shake Shack to More Cities

By Bernadette Heier | March 11, 2025

First class Delta passengers departing from New York, Atlanta, LA and Seattle can now enjoy Shake Shack in flight.

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Kea Introduces An AI Phone System That Can Be Set Up in One Hour

By Adam Wahlberg | March 7, 2025

Such tech solutions used to be the province of large brands with large budgets. This one is targeted at independents.

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Outstanding Operator: 7 Brew Coffee

By Bernadette Heier | March 5, 2025

A drive-thru experience with a big focus on human connection, from personalized service to building relationships with regulars, is fueling rapid growth for the coffee chain.

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Brizo FoodMetrics Is Helping Operators Not Freak Out Over Tariffs

By Adam Wahlberg | March 5, 2025

It has a price-shock simulator in place and a tariff-vulnerability index on the way.

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Outstanding Operator: Dave’s Hot Chicken

By Adam Wahlberg | March 4, 2025

The brand’s growth trajectory has been as hot as its chicken. A number of key decisions about its delivery strategy and tech stack help explain its success. Is it any wonder Roark Capital is interested in buying it?

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Grubhub Lays Off 500 Employees After Wonder Integration

By Bernadette Heier | March 4, 2025

CEO Howard Migdal stated the changes “span all teams” as the company works to align its business with Wonder after the takeover was completed in January.

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