Pokeworks, a California-based fast-casual poke chain, displayed menu innovation aimed at making sushi-grade fish more travel friendly with the introduction of Poke Bombs. The initiative represents a move from the brand to address younger consumers’ growing desire for grab-and-go meals.
Ordering is shifting from app-based browsing to AI-driven discovery, as Starbucks and Little Caesars test ChatGPT as a new entry point for finding and ordering meals.
Bite launched its ordering experience on ChatGPT in mid-April, betting on agentic commerce as the future of online restaurant ordering. CEO says chatbots have the potential to correct many of 3PD’s pitfalls.
Toast consolidates drive-thru operations into a single platform, integrating POS, digital menu boards and AI ordering as adoption accelerates.
Uber Eats introduced courier returns for retail items purchased through the app, available at thousands of stores across the U.S. as of April 17. The initiative is a first of its kind for the on-demand third-party-delivery industry.
As anime experiences a surge of popularity, restaurants are connecting with the previously niche genre’s fan bases through promotional campaigns featuring popular characters and themes.
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The online ordering and delivery marketplace announced an expansion of its hybrid call center in early April. The solution combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology companies.
The Michelin Guide announced an expansion into the Great Lakes region, bringing culinary prestige to six Midwest cities. Michelin-recognized restaurants report benefits ranging from revenue boosts to eased labor challenges.
Shake Shack’s Project Catalyst is a tech overhaul spanning loyalty, POS, kitchen systems and AI to support faster growth, smoother operations and stronger guest engagement.
