For a fast-casual chain that offers old-fashioned fare, Potbelly also has a taste for the modern. Last year, it launched Potbelly Digital Kitchen, an in-store tech platform that optimizes online order processing. And now it’s toasting the bread even more with a sleek,...
California’s new $20 minimum wage for fast food workers is spurring the adoption of restaurant automation tools, from kiosks to drive-thru voice bots. Kiosks are especially having a moment in the state as quick-service chains look for ways to increase revenue and...
GrubHub has been on a roll lately. Last month it announced a deal with Hilton for room service delivery. Last week it announced a partnership with Amazon. And this morning it shared news of a collaboration with Starbucks. Starbucks Delivery with Grubhub is now...
Stepping into a restaurant these days can feel like walking onto the set of Dune. It’s pretty tech heavy. You may have ordering kiosks on your right, digital food lockers on your left, robots zipping around. And it’s likely to get even more futuristic,...
Frederic “Speed” Bancroft had such a lousy experience at a fast-food restaurant in 2015 that he decided to design a QSR without a human in it. “This lady griped at me because I didn’t read a sign on the ordering menu about the credit-card machine being down. I started...
Digital operations platform Marqii has combined with OpenTable to incorporate publisher reviews on its review dashboard. The dashboard will feature reviews from the likes of Yelp, Facebook, and Grubhub, Uber Eats and ezCater —to name just a few. Marqii restaurant...
Taco John’s is the latest chain to test voice AI ordering in its drive-thrus. To make this happen, the taco hub has teamed with AI automation technology provider Presto and restaurant point-of-sale (POS) provider Qu. Presto Voice will be available at select...
Running restaurants today looks a lot different than years ago, especially when it comes to tech stacks. “When I first started in this industry, close to 20 years ago, operators typically had just a couple pieces of technology that were largely centered around their...
A restaurant operator hoping to make an ecological packaging decision needs to be conversant in the following words: biodegradable, compostable, disposable, durable, perishable, recyclable, renewable, reusable, stackable, sustainable. This is what is required if they...
Amazon customers in the U.S. can now order food from nearby restaurants through Grubhub—directly on the e-commerce giant’s website and app. The deal gets tastier if you’re an Amazon Prime member. Members will receive a free Grubhub Plus membership, normally worth $120...
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.