Off-premises is a simple phrase to describe customers having food away from a restaurant, but for the industry, it represents multi-faceted operations across several digital platforms. Representatives from four brands were on hand to kick-off the Food On Demand...
If there was a theme to come out of the “Take Multi-Channel Marketing to the Max” panel at this year’s Food On Demand Conference, it is to listen relentlessly to your customers. And be willing to kill your darlings. Including Becky. Becky was the...
When he left Uber in 2017, Travis Kalanick said someone told him 13 percent of all miles driven in San Francisco were “Uber miles.” The co-founder of the ride-hailing giant recalled thinking, “Can we do that with food?” Kalanick, who bought CloudKitchens parent...
When it comes to two unlikely goliaths combining forces, it’s not on the scale of Iron Man and Spider-Man. But Uber Eats and Instacart are still pretty formidable. And they are pointing their combined super powers at DoorDash. Instacart will soon introduce a...
Toast has launched its Digital Storefront and Marketing Suites. This provides restaurants with the ability to gather data from both online and point-of-sale (POS) transactions and also integrate across the Toast platform. The data can then be used for targeted...
Most of us have requested extra towels at a hotel. But extra burritos? Who could dream that big? Now you can order all you want, or anything in GrubHub’s Marketplace, if you stay in one of the 600 locations run by Home2 Suites by Hilton, an all-suite extended stay...
Brian Lichorowic CMO, Vistry Brian L. Lichorowic is a seasoned industry veteran with over 30 years in high-tech marketing, playing a key role as an C-level executive in three IPOs. A former Olympian, he’s recognized in major media and has been nominated for two...
GoTo Foods is Food On Demand’s next Outstanding Operator The multi-brand platform is being recognized for implementing strategies to best manage and grow the off-premises side of each of its seven brands, while building and integrating technologies to streamline...
Chick-fil-A is Food On Demand’s next Outstanding Operator. The chain is being recognized for innovating its off-premises side of the business, from building digital-friendly prototypes, order-ahead mobile lanes to testing new concepts to streamline delivery. The...
One thing that is a constant in restaurant management is change. Embrace it or risk obsolescence. But there’s a corollary to that. While being open to change, it’s also good to retain tried-and-true tactics. The ability to hold both philosophies at once can unlock...
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.