Soup’s On: FOD Tests ‘Self-delivery’
The term “self delivery”—which, of course, means customer pickup—never fails to solicit a laugh here at FOD, but nothing’s funny for restaurants looking to convert delivery customers to takeout customers willing to grab their meals in person. To evaluate the changing...
Thanx Brings Mega-Brand Customer Engagement to Smaller Restaurants
Large companies like Domino’s, Starbucks, Panera and Chipotle are envied for their ability to invest massive investments in technology, especially in terms of customer engagement and loyalty. Not everyone is so fortunate. But now Thanx CEO Zach Goldstein, who has a...
4 Predictions for Off-Premises in 2030
The future of the restaurant industry is hard to imagine, but the National Restaurant Association (NRA) worked with a group of futurists to see how the future of convenient food will likely look based on the industry’s trajectory and the expansion of technology. NRA...
Why Bad Data Should be Counterpunched
A new study making the rounds shows DoorDash drivers making just $1.45 base hourly pay before tips and making the food-delivery economy at large look pretty dismal. And without real-world data, this is what makes the news. The report appeared on Salon, and a handful...
The Many Paths to Successful Virtual Restaurants
Virtual restaurant operation is one of the sexy new things that has restaurants buzzing, but as the virtual restaurant segment grows, there seem to be three dominant paths that take full advantage of the potential for new ways of doing business. Industry leaders...
ChowNow Moves Delivery Customers In-House
The bigger third-party delivery gets, the more incentives restaurants have to move Grubhub, DoorDash or Postmates customers to in-house channels that don’t cost nearly as much. Filling this gap between self delivery and using national delivery brands that charge...
In Letter, Zume CEO Outlines Big Pivot
Last week, the food tech industry and VC world was abuzz with yet another SoftBank investment making drastic changes. For in all the bluster and grand statements about Zume in the media last week, the facts around the company that was part pizza company, part...
Chase Members Getting Free DoorDash Delivery
Consumers with Chase credit cards now have free subscriptions to DoorDash’s DashPass service, which gives members $0 delivery fees and reduced service charges on orders of $12 or more. This partnership is being touted as the first of its kind due to the sheer scale,...
Instacart Rolls out ‘Self Delivery’
Customers “self delivering” their own meals and retail goods—meaning they pick them up instead of having them delivered—has become a hot focal area in the delivery world. The latest company jumping on the bandwagon is Instacart, which just announced a national...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.