Hospitality Must Be at Heart of Delivery, Chef Orkin Says
When famed ramen chef Ivan Orkin opened a tiny ramen shop in a suburb of Tokyo in 2007, he’d look out his shop window and see an old lady who ran a tobacco store. “This old lady and I became fast friends,” he recalled to the opening day audience at the Food On Demand...
Delivery Biz in Third Inning, Food On Demand Speaker Says
Owning the customer is critical for restaurant operators as the delivery and mobile ordering business evolves, said Andrew Charles, senior analyst for Cowen & Company, in opening remarks at the Food On Demand Conference in Chicago today. “The best thing that...
Postmates Launches “Party” Delivery-Sharing
Combining proximity-based aspects of Tinder and Nextdoor with food delivery, Postmates’ new “Party” feature gives customers the ability to save money ordering from popular restaurants by showing a list of places people in in your neighborhood are currently ordering...
DoorDash Passes Grub in Delivery Market Share
DoorDash has now edged ahead of Grubhub with 38 percent of the U.S. restaurant delivery market, according to revised data from last year’s Edison Trends market share report, which was updated. Grubhub is now second, at 27 percent; with UberEats in third at 25....
Dog Haus Scouts Value of Ghost Kitchens
Hot dog franchise Dog Haus is expanding quickly beyond its current stable of 35 locations, and is looking to get into the ghost-kitchen space as delivery becomes an increasingly large share of its business. Highlighting both the potential sales gains and challenges...FoodBoss Aims to be Kayak of Food Delivery
Michael DiBenedetto, the co-founder of delivery aggregator FoodBoss came up with his business idea when facing the conundrum of a group order. Everyone had their own apps, their own accounts and preferences, but he wanted to filter his delivery options as one would in...
Robots Boost Breakfast in Campus Bot Blitz
A herd of robots have been delivering food around Virginia’s George Mason University since January and robot manufacturer Starship is ready to release some insights from the test. According to a release from the company, the 25,000-person test showed that convenient...
ezCater Acquires Monkey Group
Hot off the wire is news that Boston-based ezCater has acquired Monkey Group, an enterprise software and training company that’s the developer of Monkey, a cloud-based platform for takeout, delivery and catering. According to ezCater, this acquisition marries the...Teeing Up the Second Wave of Franchise Restaurant Delivery
Food On Demand’s Nick Upton led a sophisticated dive into the future of franchised third-party delivery with three industry experts, including a national attorney in the restaurant space, an exec from Red Robin and a Chicago-area franchisee for Jersey Mike’s. The...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.