by Laura Michaels | Jun 6, 2023 | News
The core customers at Dave’s Hot Chicken are “the 19- to 35-year-old pot-smokin’ dudes that live in their mother’s basement,” said James McGehee, the company’s finance chief. Dave’s has tailored its technology stack and deployment of customer data with that guest in...
by Bernadette Heier | Jun 6, 2023 | News, Third-Party Delivery
About a year after announcing their partnership, Grubhub and Amazon are extending their offer of free Grubhub+ for Prime members. In July of 2022, the companies collaborated to make the Grubhub+ subscription free for one year for Amazon Prime members. Now, Prime...
by Laura Michaels | Jun 5, 2023 | News
The restaurant industry is dealing with tens of thousands of locations that were built before “consumers were changing their minds” and expecting to order from restaurants whenever, wherever and however they want. “They weren’t built to suit evolving needs,” continued...
by Bernadette Heier | May 31, 2023 | News
While the pandemic forced many restauranteurs into the digital space to survive, current data shows that the demand for digital ordering persists and remains a necessity for businesses. Paytronix, a guest engagement platform, breaks down several online ordering trends...
by Tom Kaiser | May 31, 2023 | News, Third-Party Delivery
Following a successful year of tests throughout Los Angeles, Serve Robotics announced plans to expand its partnership with Uber Eats and deploy up to 2,000 AI-powered sidewalk delivery robotics in additional cities. The announcement comes two weeks after another of...
by Tom Kaiser | May 31, 2023 | News, Top Stories
A new Restaurant Trends Report from Toast provides an interesting look at dining and delivery habits as the industry moves further beyond the challenges presented by three years of pandemic adjustments. Notably, only Kansas City and Charleston, South Carolina,...
by Tom Kaiser | May 31, 2023 | News Briefs
Blaze Pizza, a fast-growing, fast-casual franchise, has chosen Qu’s unified commerce platform to support continued rapid growth and innovation across its more than 300 locations in the U.S. and Canada. The California-based brand said Qu’s cloud-native system will help...
by Bernadette Heier | May 30, 2023 | News, Third-Party Delivery
One of the biggest alcohol trends to emerge in recent years is online ordering, with the desire for convenience and safety attracting consumers to opt-in for delivery. DoorDash has seen a 100 percent year-over-year growth in orders for alcohol pickup and delivery on...
by Bernadette Heier | May 30, 2023 | News
Fast-casual Asian concept Wow Bao is expanding its footprint in the metaverse with the minting of exclusive Digital CollectaBaos. An enhancement to its existing point-based Bao Bucks loyalty program, CollectaBaos or “NFTs” give customers access to the new Hot Buns...
by Bernadette Heier | May 25, 2023 | News
In recent years, restaurants have continuously added new sales channels and delivery methods to keep up with consumer demand and ordering preferences. But with that, many have struggled with data issues and system misalignments. The “How Solving the Data Problems of...