CC’s Coffee House Finds Success in Drive-Thru With a New Kind of AI Helper
There has been plenty of coverage about voice AI in the drive-thru. No need to rehash the story of Wendy’s. But that’s not the story of CC’s Coffee House. It has a platform that deploys AI that it has been testing in three locations. And it has reached a verdict: sold...
Outstanding Operator: Chef on Call
Chef on Call, a Canada-based quick-service delivery restaurant, that specializes in home-style comfort food, is a Food On Demand Outstanding Operator. Prashant Patel, a partner at Chef on Call’s corporate team, vividly remembers when he first discovered...
First-Party Delivery and Kiosks Are Expected To Grow in 2025
The unified restaurant platform Qu has been publishing a State of Digital Report for six years now, based on the results of a comprehensive survey of fast casual and QSR brands. For this year’s report it gathered insights from 170 enterprise brands that represent...
Outstanding Operator: Bojangles
Bojangles is a Food On Demand Outstanding Operator. Eric Stepp, senior off-premise and catering manager for Bojangles, the growing fried chicken QSR chain, is happy to discuss the brand’s array of operational tactics and tools, from kiosks to limited-time offers...
Wonder Adds a Media Company To Its Portfolio
Marc Lore is not a timid man. He started Wonder in 2018 with a vision of a nationwide network of food halls. In 2023 he added Blue Apron for meal kits. Last year he acquired Grubhub for delivery. And this week he onboarded digital media company Tastemade for content...
Outstanding Operator: Freebirds World Burrito
Freebirds World Burrito is a Food On Demand Outstanding Operator. For more than 30 years, the Tex-Mex brand has served monster-sized burritos, salads, and bowls. It has 64 locations in Texas with plans to open five more this year. “It’s super exciting,” said Thomas...
From Food Trucks to On-Campus Dining, TaKorean Sees Growth
This article was originally published in Franchise Times, a sister publication of Food On Demand, as part of the “Where Are They Now?” series. TaKorean has taken on many iterations over the years. The Latin American-Korean fusion concept started as a food...
Outstanding Operator: Portillo’s
Portillo’s is a Food On Demand Outstanding Operator. When Portillo’s opened in 1963, it sold hot dogs for 30 cents out of a 12-foot trailer. By 1983 it had launched its first drive-thru, arming employees with walkie-talkies to communicate orders to the kitchen....
SoundHound AI Rolls Out New Voice Features and Bets Big on Cars
SoundHound AI has been living up to its name lately by making a lot of noise in the Voice AI industry. The company, which powers more than 10,000 restaurant locations with its voice and conversational technology, recently announced new tools for operators, including...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.