by Tom Kaiser | Apr 29, 2021 | News, Third-Party Delivery, Top Stories
During a media event unveiling a reshaped commission structure for restaurants and other retailers, DoorDash COO Christopher Payne had a bold message for merchants on the company’s platform: “You’ll never have to pay 30 percent again if you don’t want to.” The...
by Nicholas Upton | Jan 7, 2021 | Automation, News
Two restaurant equipment giants have come together in a new partnership that promises to make automated pickup easier. Welbilt will license the automated shelving platform Flow-Thru 10,000 from Apex and manufacture and distribute it via its robust restaurant-equipment...
by Tom Kaiser | Mar 30, 2020 | COVID-19, News, Third-Party Delivery
Having stocked up on groceries earlier than most, the Kaiser household is getting tired of diving into the pantry and chest freezer for each meal. To keep the liquor flowing, refill our stock of baking essentials and bring in a pair of family-style meals for the week,...
by Tom Kaiser | Mar 23, 2020 | News
As the restaurant industry pivots as quickly as it can to off-premises channels, Food On Demand reporters Nick Upton, Laura Michaels, Tom Kaiser and Callie Evergreen checked out the curbside pickup options of four traditionally full-service brands, Red Robin,...
by Tom Kaiser | Jan 23, 2020 | Research, Top Stories
The term “self delivery”—which, of course, means customer pickup—never fails to solicit a laugh here at FOD, but nothing’s funny for restaurants looking to convert delivery customers to takeout customers willing to grab their meals in person. To evaluate the changing...