by Nicholas Upton | Apr 1, 2021 | Best Practices, News
Self-delivery remains a tricky concept for the majority of restaurant operators. Many, especially independents, are reluctant to hire drivers, deal with the overhead and manage the technology layer necessary to give consumers what they’re used to from ecommerce....
by Tom Kaiser | Dec 3, 2020 | News, Third-Party Delivery
There’s a growing number of options for restaurants looking to reduce the impact of delivery commissions and capture customer data through a self-delivery program. Relay Delivery, an East Coast delivery fleet operator, argues restaurants should seek a native solution...
by Tom Kaiser | Nov 9, 2020 | COVID-19, News, Third-Party Delivery
With so many restaurants doing delivery for the first time because of the pandemic or earlier adopters updating their delivery programs in recent months, the energy is shifting from the must-haves to nice-to-haves in the mold of delivery pioneers like Domino’s or...
by Tom Kaiser | Nov 4, 2020 | COVID-19, Finance, News
Famous Toastery, a full-service breakfast franchise with nearly 30 locations, is testing self-delivery and restarting its franchising program after the shock of COVID-19 pushed the North Carolina-based company to roll out online ordering over the course of four...
by Tom Kaiser | Jan 23, 2020 | Research, Top Stories
The term “self delivery”—which, of course, means customer pickup—never fails to solicit a laugh here at FOD, but nothing’s funny for restaurants looking to convert delivery customers to takeout customers willing to grab their meals in person. To evaluate the changing...