Beyond Reservations, Wisely Focuses on Lifetime Loyalty
Check sizes and traffic counts used to be the metrics du jour, but restaurants are shifting their attention to customer lifetime value that is unlocked by collecting and utilizing customer data that can guide everything from future menu decisions to where a brand...
Skipping the Mortar Model, Star Naidu Opens Khana Americana Ghost Kitchen
At first glance, it might appear Star Naidu is launching her Khana Americana restaurant backwards. The first-time restaurateur skipped the brick-and-mortar model and started her Indian-American concept as a ghost kitchen, opening it in Atlanta’s upper Westside....
Acquiring Dragontail, Yum Brands Nabs Order Management, Delivery Tech
Yum Brands, the parent company of KFC, Pizza Hut, Taco Bell and WingStreet, is acquiring Dragontail Systems, a provider of high-tech kitchen equipment to help restaurants manage kitchen flow, control food quality, and seamlessly control the delivery process. The...
Rich Products Partners with Nextbite on VR Pilot
Rich Products Corporation, a privately held multinational food products brand based in Buffalo, New York, partnered with Nextbite to launch a trio of virtual restaurant brands and is using its headquarters as a ghost kitchen facility to house them. With some crossover...
Grubhub Responds to Multiple Merger Lawsuits
A year after entering a merger plan with Just Eat Takewaway.com, Grubhub is defending itself against a handful of shareholder lawsuits. In all, 14 lawsuits have hit the courts alleging various issues in the merger agreement. One suit alleges the company violated key...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.