DoorDash, Grubhub and UberEats Challenge NYC Over Delivery Fee Caps
New York City’s decision to make permanent a 20-percent fee cap on meal delivery is “nothing more than unconstitutional, harmful, and unnecessary government overreach,” says a complaint filed jointly in federal court by DoorDash, UberEats and Grubhub. The complaint...
Coaster Cycles Sees E-Trike Delivery Revolution
If cars are too big for most third-party delivery orders and two-wheeled e-bikes are too small for large ones, presumably there’s a need for a specialized delivery vehicle that’s just right—big enough to haul sizable grocery orders, but small enough to zip through big...
Bakery by Perkins is a Shrewd Virtual Restaurant Play
Perkins has created a virtual restaurant brand for the bakery side of its business that is driving incremental volumes and increasing pastry and pie sales anywhere from 10 to 20 percent in its brick-and-mortar restaurants. It’s a clever move that essentially builds a...
An Operator’s Look Inside DoorDash Kitchens Full Service
Under the new DoorDash Kitchens Full Service program, restaurants can hand over the keys to their brands to the delivery platform’s new army of chefs. We asked one of the first clients in its San Jose facility what got them to sign on the dotted line, and how it’s...
NCR’s Hospitality on Regaining ‘Intimacy’ with Customers
Turning around a big ship is a timeworn metaphor. In the restaurant technology space, NCR is the $6 billion giant trying to gracefully maneuver through the Suez while younger, more nimble competitors slip past on whitecaps of investor enthusiasm. After losing its...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
