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Beyond Reservations, Wisely Focuses on Lifetime Loyalty

Beyond Reservations, Wisely Focuses on Lifetime Loyalty

by Tom Kaiser | Jun 10, 2021 | Finance, News, Top Stories

Check sizes and traffic counts used to be the metrics du jour, but restaurants are shifting their attention to customer lifetime value that is unlocked by collecting and utilizing customer data that can guide everything from future menu decisions to where a brand...
Food Rocket Bets Faster Groceries Can Topple Instacart, Amazon Fresh

Food Rocket Bets Faster Groceries Can Topple Instacart, Amazon Fresh

by Tom Kaiser | Jun 3, 2021 | Automation, News, Third-Party Delivery, Top Stories

If same-day shipping was the last, great frontier in ecommerce, getting those goods to customers within the hour or even just a half hour is becoming the next battleground for delivered groceries, convenience goods and retail items. Startups like San Francisco’s Food...
Virtual Kitchen Co. Rebrands as All Day Kitchens, Raises $20 Million

Virtual Kitchen Co. Rebrands as All Day Kitchens, Raises $20 Million

by Tom Kaiser | May 27, 2021 | News, Top Stories

Virtual Kitchen Co., a San Francisco-based company offering restaurants a network of closely located satellite kitchens to reach takeout and delivery customers with minimal upfront investment, has rebranded itself as All Day Kitchens after announcing a $20 million...
Chick-fil-A to Launch First Virtual Restaurant Brand

Chick-fil-A to Launch First Virtual Restaurant Brand

by Nicholas Upton | May 20, 2021 | News, Third-Party Delivery, Top Stories

The chicken-sandwich juggernaut, Chick-fil-A, is rolling out its first virtual restaurant brand. Details are pretty sparse so far, but the company announced it would launch in Nashville this year and in Atlanta in 2022. The brand will be called Little Blue Menu,...
DoorDash Neary Triples Revenue, Narrows Q1 Loss

DoorDash Neary Triples Revenue, Narrows Q1 Loss

by Tom Kaiser | May 20, 2021 | COVID-19, Finance, News, Third-Party Delivery, Top Stories

Investors celebrated as DoorDash released its first quarter 2021 financial results showing the leader in the U.S. delivery scene nearly tripled its quarterly revenue to $1.08 billion, increased its gross order volume to $9.9 billion and saw average order rates that...
Grubhub Direct Gives Small Restaurants Self-Service Websites, Native Ordering

Grubhub Direct Gives Small Restaurants Self-Service Websites, Native Ordering

by Tom Kaiser | May 13, 2021 | News, Third-Party Delivery, Top Stories

Grubhub is leveling the playing field for smaller, independent restaurants by giving them the same kind of technology that’s long been available to big-name restaurants through its new, self-service Grubhub Direct platform. Aimed at single-unit restaurants up to those...
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