The Latest News
How AI Made April Fools’ Day Even More Confusing
Widespread use of artificial intelligence in marketing promotions ramped up the sense of confusion this April Fools’ Day, a holiday already dedicated to deception and harmless mischief. Emerging trends like purposefully ironic genuine LTOs and complex consumer sentiment around AI-use for generating visuals add to existing levels of uncertainty around promotions at the onset of April.
Fighting Back: How Restaurants Are Reclaiming the Customer Relationship
As delivery platforms consolidate globally, restaurants are investing in first-party ordering, loyalty and direct guest relationship.
Outstanding Operator: Landry’s
Landry’s approaches off-prem as one consistent operating model across pickup, delivery and catering, tailored to the needs of each brand in its diverse portfolio.
Outstanding Operator: Wonder
Wonder is scaling off-prem growth through kitchen automation, multi-concept orchestration and tighter delivery visibility.
OLHSO is Building a Multi-Format Korean BBQ Platform
OLHSO’s strategy spans mobile kitchens that cook in transit, experiential dining, and scalable micro-units for airports.
2025’s Most Impactful Food and Technology Stories
From multi-billion dollar mergers to the adoption of AI fry cooks, 2025 proved a pivotal year for the foodservice and technology industries.
Incentivizing Loyalty: Restaurant Brands Personalize Promotions
From high-value sweepstakes prizes to donations benefiting nonprofits, restaurant brands start the year with creative approaches to incentivizing loyalty programs.
Starbucks Brings Brand to ‘Beast Games’ Season 2
The coffee chain teams up with YouTube star MrBeast to engage Gen Z fans through an experiential campaign.
New California Law Impacts 3PD Transparency, Refunds and Courier Protections
California’s Assembly Bill 578 took effect Jan. 1, expanding customer refund requirements, fee transparency and delivery worker protections for food delivery platforms in the nation’s most populous state.
2026 Restaurant Predictions and the Rise of Digital Hospitality
As restaurants head into 2026, operators are rethinking how hospitality shows up beyond the four walls.
Forecasts Anticipate Transformative Decade Ahead for Fully Automated Restaurant Market
With demand for contactless dining experiences increasing and kitchens already turning to robots, the fully automated restaurant market is poised to grow to $6.7 billion by 2033, according to industry research.
Immigration Crackdown Impacts Restaurant Operations, Delivery Services Nationwide
From raids prompting staff shortages and temporary restaurant closures in New Orleans to stores turning to free delivery for concerned consumers on the East Coast, restaurants are adjusting operations in response to the immigration crackdown.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
How to Execute Dynamic Pricing is Food On Demand Hot Topic
Dynamic pricing is the rage among restaurants, but it’s difficult to pull off especially as inflation may be starting to ease.
Research
Deloitte Study Underscores the ‘Takeover of Takeout’
A new Deloitte survey shows 70 percent of people are ordering as much takeout or delivery than they did before the pandemic.
The Deliverers
Sweetfin Finds Sweet Spot With Delivery Exclusivity
The poke bowl concept employs a one-provider off-premises strategy as a way to keep costs down and profits up.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Coco Robotics Raises $80 Million For Expansion
It will form new partnerships, expand its fleet and advance its AI system.